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I'm not sure how anyone could complain about the Wellness! You get back EXACTLY what you put in! What's there to complain about there. I've had several different policies on my pets over the years but have been with Embrace for a few years now. Hands down - they are the BEST. Easiest claim process, quick reimbursements. So good that I became and affiliate and made $100 last month! Keep up the great work Embrace!

I have to say that I have never had a bad experience since becoming a member of Healthy Paws. They process claims at lightning speed (within 24 hours usually) and get a reimbursement check out to us quickly. As far as the coverage goes we are very satisfied with what is covered. When we were searching for an insurance provider we compared Healthy Paws to the others and we were drawn to a couple of things:1. They do not have a pre-exisiting condition exclusion for any conditions that develops after coverage starts. Other companies will cover a condition, but when yearly renewal comes around, bang, pre-exisiting condition and no longer covered. 2. They also cover meds, no matter where you get them from. Strongly Recommended

Our boxer Gemma was found on a routine exam to have cardiomyopathy .She needed an ultrasound,a halter monitor,medication and soon after developed an infected anal gland (which took 3 visits as It was very stubborn.my claims (thank God) were paid and I was able to catch up on my other bills. Very happy Gemma has insurance,and the people on the phone were very nice and compassionate.the only improvement would be to Move things along faster . I'm very very happy that's our beautiful boxer is insured!

Easy, quick, pleasant, couteous,on top of things...and, that was for a wellness visit! Thor is a very healthy 4 year old male persian (doll-faced), and I intend to keep him that way for a good long time. I am not just going to hope for the best, I am planning on it. That's why I purchased Embrace.

Two years ago, my employer decided to offer a group rate for Pet Insurance. Human Resources researched multiple pet insurance companies extensively and chose Healthy Paws. Opting to invest in Pet Insurance was one of the best decisions I have made. And I am extremely grateful that Healthy Paws was the insurance company that my employer offered. Since that time, my golden retriever has had to undergo multiple testing at different veterinary hospitals and bills have added up. Fortunately, we have Healthy Paws!! I have literally sent thousands of dollars of bills from multiple providers and have received emails the same day to inform me that claims were being processed, and received reimbursement in record time!!! I do recommend Healthy Paws to other owners I have met in the waiting rooms at Veterinary Hospitals, as well as to anyone who owns a pet!!It puts my mind at ease knowing that I will be able to afford the best treatment for my golden, knowing that I will get most of the money reimbursed. I will not have to make a difficult decision because I cannot afford treatment for her! And their customer service could not be more impressive!!! It means alot to me to receive an email asking how she is doing! Thank you Healthy Paws!!!

I have another Pet Ins and put a claim in the same time, I'm still waiting as it has not been processed yet, I already have my check from HPI - less than 30 days!When my Vet asked for a recommendation I was most happy to say HPI!

I have nothing but good things to say about all of Embrace's customer service members. They always answered my questions and made sure we received our claim check. When they heard of our pet's passing they sent their sympathies and took care of everything with the policy. I highly recommend them for their dedication to courtesy and follow-up. As for the policy the only negative thing I could say is that they don't cover any supplements 'presribed' for out pet. They did cover alternative therapy though and for that I give them 5 stars!

highly responsivequick simple no nonsense caring and communicative third year with embrace for our dogs

We have been with Embrace over 7 years. They are the best in processing Illness Claims for our Dog Cody. He has been sick the last 2 months. He is gettting better now. I have told our Vet(Dr Serra)at Wood River Animal Hospital in (RI) how great Embrace is in processing our claims with the benefits that we have. Also have told cleints and friends about Embrace. Great owners and staff at Embrace.

Though it took longer than expected to get reimbursed it was worth the wait.