215,812+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 215,812 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Awesome service and easy process
Submitting my claim was easy and all documentation was handled online. I was able to check status at anytime and received an update as to where the claim stood. Even with needing medical records the claim was paid out without any hassle in less than 2 weeks. So glad that I have this insurance and have recommended it to all of my friends with fur babies. Thank you for making it easy to take care of my pets without worry.
Insurer: Pets Best
By: Suzanne
Truly a Life Saver
My 3 year old dog contracted a bacterial infection that rapidly attacked his kidneys, shutting them down. His only chance for survival was to receive dialysis at the closest facility 4 hours away. Most dogs in his grave condition do not survive because they are unable to receive this costly level of care. After 4 dialysis treatments, a blood transfusion, and a month in critical care, he was able to come home. He currently receives care locally while his kidneys continue to heal. I had really never considered that he would have to go through this experience. I am very grateful that he was able to receive the level of care that he has which truly saved his life.
Insurer: Healthy Paws
By: Yvonne
So far So good
I have only been with ASPCA since November 2015, however, it does what it says. I love how helpful the staff is when I have had to call them to ask questions. Claims that I have submitted were submitted in a timely manner, and coverage remained true to policy description. My Maggie will probably be with ASPCA for a very long time. Thanks
Insurer: ASPCA
By: Lorna
HORRIBLE EXPERIENCE
After recommendations from vets, we went with Embrace. Upon signing up, we were told we had to wait three weeks before it would to into effect. Our first claim was denied because there was a SIX MONTH WAITING PERIOD. Once the claim was denied, there was a great note letting me know the issue would now be considered a pre-existing condition. You are better off putting the premium payments in a savings account.
Insurer: Embrace
By: Richard
Amazing Support!
I have been an ASPCA Pet Insurance member for nearly four years, during which time I have covered three of my dogs, including one who did not make it. After transitioning from another insurance provider with which I had a very long association, ASPCA has been a breath of fresh air. Their care and concern for me and my animals is top-notch. Their payouts have been consistently strong (amount and response time) - not something I was used to as I had to actively engage the last company to get a nickle. At the beginning of the year, my 12.5 year old Border Collie mix was diagnosed with Cushing's. The Cushing's presented with extreme thirst and urination and I truly thought I was going to lose my girl. It took some time to diagnosis and even with the multiple tests, ASPCA came through. The response I've had from ASPCA has been wonderful, both in payment and showing care and concern for me and for her. Each time I have spoken with someone, they have been exceptional. Their outreach to me is also unparalleled - nothing something I was used to either. I highly recommend ASPCA Pet Insurance.
Insurer: ASPCA
By: Mary
ASPCA Insurance is great!
I love how SPCA Insurance calls after a claim to check up on how my dog is feeling. I wish my Health Insurance cared that much. The customer service is always very friendly.
Insurer: ASPCA
By: Emily
Amazing!
We changed to Healthy Paws for our two year old Goldendoodle with some pre-existing conditions (knowing they would not be covered). After our first claim, we submitted all of his medical records for review. At that point, HP gave us a list of what they were considering pre-existing. They were very fair with how they applied these exclusions. Three months after insuring him with HP, our boy started having some problems with reflux. When our vet couldn't get it settled down, we were sent to the State teaching hospital for work-up. At that time, we found that he had severe liver damage believed to be from some type of toxic exposure (all of his liver tests were completely normal two weeks earlier and now were 40x normal). He was emergently admitted to the hospital. We sat in shock as we talked to the admitting vet. He had been supervised at all times when outside to make sure he did not find anything to eat that would upset his stomach.He gets the best food. Our vet assists us with a minimal vaccine plan. We use no lawn chemicals. I don't even have dryer sheets in the house. How could he possible have had a toxic exposure. As the vet was sitting with us going over the list of what tests needed to be done and how much everything was going to cost, we did not have to deal with the added stress of how we were going to pay for his treatment. We are retired and never wanted to be put in the position of having to make medical decisions based upon our finances. Thanks to Healthy Paws, this was not an issue and all we had to say was "if it needs to be done, do it." Numerous vet visits, an emergency room visit, two days admitted in intermediate care, more tests than I thought possible and medication costs that were unbelievable. Healthy Paws had taken care of it all and I usually have a check in hand within a week. I appealed one item they thought was related to a pre-existing condition by having the vet fax in the records (all they had to work with initially was the bill) and it was fixed the same day. This is the best money I have ever spent - I should have insurance this good!
Insurer: Healthy Paws
By: Chris
Just a terrific company with real people.
I had an unusual situation with my cat Skittles and I have to say that while I was happy with Healthy Paws up until Skittles, after Skittles I know I will never leave them. I found them to be a very compassionate and thoughtful company who took the time to listen to my situation with Skittles and it all ended very well. Highly recommended.
Insurer: Healthy Paws
By: Scarlet
My credit card was charged $84.60 during "Free Trial", was given false information
I though I would give Trupanion a try after spending a small fortune trying to keep my sick dog going before losing her several months ago. We adopted an amazing 2 year old rescue dog, and received a coupon for a 30 day free trial at Trupanion from the rescue agency. I called to set up trial, and was asked to provide credit card to begin trial and was told I would not be charged until the trial ended. I decided that I did not need this policy, so I called customer service and canceled the policy. Several days later, I looked at credit card statement and noticed an 84.60 charge from Trupanion which was put through the day of the cancellation. When I called to complain, the customer service rep that I spoke to told me it was not necessary to provide a credit card upon commencement of trial, and that a "check" has been sent to me for a full refund. I asked why wasn't I given a refund to my credit card, he said that "he had never heard of such a thing" and that in his many years of experience it was not possible to issue a refund to a credit card??? Very strange interaction - beware because their customer service folks seem to make this stuff up as they go!
Insurer: Trupanion
By: Ned Perotti
FAST Claim Payment!
I recently filed claims for one of my cats and the procedure from start to finish was fast and easy. I submitted the claim online, uploaded photos of my receipts and received my reimbursement not too long after notification of the status.
Insurer: ASPCA
By: Susan