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Pet parents across the U.S. and Canada have left over 216,375 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Wonderful customer service and response time
I have nothing but positive things to say about Healthy Paws! I did a lot of research before deciding to go with them over other insurance companies and I am so glad I did! Healthy Paws customer service team is kind, easy to get ahold of and have handled my claims very quickly. They also checked in to see how my kitty was doing after his surgery! Filing claims on the Healthy Paws app is so easy and fast! I highly recommend!
Insurer: Healthy Paws
By: Kirstin
Peace of mind and excellent customer service
My dog Bruno began limping on his back legs and after some X-rays and a visit to an orthopedic vet we found out he completely tore the ACL in his right knee. To make things worse the ACL in the left knee was also unstable and we were informed that it might tear at some point also. We went ahead and had the right knee repaired. The bill came to $2800. Healthy paws made the claims process so easy. I submitted everything online and within a week I had a check for $2247. Healthy paws also followed up and checked on Bruno and his progress after sugergy. After about 3 months Bruno's right leg was totally healed but the doctor informed us that left leg needed to be repaired now. The bill for the second surgery came to $2800 again but I had peace of mind knowing that Healthy Paws would be there for us. Once again I filed the claim online and healthy paws sent a check for $2200. And once again healthy paws customer service sent me an email checking on Bruno after his surgery. Also, any follow up X-rays have been covered as well. I can't say enough positive things about healthy paws, their customer service and ease of filing claims. They make the whole process stress free and follow through with the service and coverage they promise. Having pet insurance with them has been a life saver!
Insurer: Healthy Paws
By: John
Yes, to Embrace!
Tobee had an ear problem. Embrace covered what was left after the deductable, which by the way went down $50 because of his wellness check, so that is a bonus! It covered almost all of the 248.00 dollars. We are pleased with this company and it has great customer service.
Insurer: Embrace
By: kim
Sammy has stopped shaking and trembling
Our Sammy had a neurological condition and was shaking really bad to the point were it was hard to eat and poop. The 1am ER trip with "you may have to put him down" statement was hard to swallow. But the. We took him to a neurologist and got his MRI and Spinal tap. Knowing we had insurance for Sammy but using it for the first time was nerve wrecking especially when they told us how much it would cost. But we were wiling to dig deep financially without knowing how much reimbursement from ASPCA. we love our Sammy. If I had to sell my car to do it I would have. ASPCA made us feel really safe on our decision and reimbursement almost most of it. A great deal of relief to our family as financially we recovered too. Thank you for our Sammy's health and peace of mind. Thank you
Insurer: ASPCA
By: Jaren
Thoughtfulness and Excellence
Our loving dog Amber required major surgery to correct a problem with her knee.From the time that Amber had her x-rays through her surgery until the claim was processed and reimbursement was received, we were treated with promptness and professionalism by the Healthy Paws staff. During the entire time they have expressed genuine concern for the well being of our pet. Without Healthy Paws Insurance this process would have been extremely stressful; they have been there every step of the way, providing comfort and support. I highly recommend this insurance for our 4 legged kids.
Insurer: Healthy Paws
By: Ana
Pet insurance worth every cent
It may seem a lot for a monthly coverage for your pet but well worth it especially after a tragic event... Had to take my dog to emergency for an ear infection and difficulty breathing... Scared the heck out of us but the sight of the bill was even worst... The only relief was knowing the fact that I would get some of it back... Very satisfied with the whole process... Glad my wife convinced me to invest in insurance...
Insurer: ASPCA
By: D.
HAppy that my dog had insurancce
I have had accident insurance on my Yorkie for many years...never needed to make a claim until this year. He was following our schnauzer (running) and came flying thru the doggie door and crashed! He limped on 3 legs until the orthopedic surgeon had an opening in her schedule. Thank goodness we had ASPCA Insurance. We didn't have to make that difficult choice of "can we rally afford that vet bill". The claim was handled very quickly. And our Yorkie is now running again!
Insurer: ASPCA
By: Mary
support for a rare illness
Our puppy appeared normal when we got her. Within a few weeks, we noticed that something wasn't quite right. She was deaf and a little wobbly. No big deal, we loved her so! Then she started having seizures. Small at first then landing her in the animal hospital. Testing showed that she has a rare genetic disorder. The great news is that with a special diet from Purina and medications, she is living a happy, almost normal life. We never would have been able to discover what was wrong and fix the problem without our pet insurance.
Insurer: Embrace
By: Amy
Awesome Pet Insurance and fast refund
Our fur baby is 3 years old yellow lab who unfortunately tore his ACL/CCL and had to go through TPLO surgery, I am so glad we took Healthy Paws Pet insurance since he was puppy. Healthy Paw covered 90% of the bill for his surgery and in very timely manner. Having 3 pups in house, we have filed claims a lot in past. It was very easy to file claim online and get refund super fast. We have all my 3 fur babies covered with Healthy Paws Pet Insurance and this was our best decision ever to have all 3 covered with the insurance. I would recommend everyone to have Healthy Paws as insurance for their fur babies.
Insurer: Healthy Paws
By: Dristi
Fustrating
I sent in claims and have yet to have them paid out. I have to contact them by phone because thier website doesnt give enough information about what is needed to have the claim processed. Then I get a email same thing no information it just says check the website. Which also has zero information about the claim so you have to call. Everyone i have spoken to are nice but nice doesnt give me results. They often find a reason not to pay out a claim this time it was not enough history before we had our dog insured. Its been 3 months and i yet have had a claim paid out. Even after repeated phone calls I really dont have time to keep on them. There has to be an eaisier way.
Insurer: Embrace
By: Javier