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Pet parents across the U.S. and Canada have left over 216,093 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Amount of time from submission of claim to reimbursement too long.
The process to submit a claim is very easy. However it takes at least 3 weeks to get your money back.
Insurer: ASPCA
By: Desiree Moffitt
Nice experience with first claim
My young golden evidently got an insect bite by his eye so his eyelid was all swollen. Took him in because it was a bit scary and something could even have been stuck in his eye. The claim process was super easy and they paid exactly as I expected :)
Insurer: Trupanion Canada
By: Andrea
Nice experience with first claim
My young golden evidently got an insect bite by his eye so his eyelid was all swollen. Took him in because it was a bit scary and something could even have been stuck in his eye. The claim process was super easy and they paid exactly as I expected :)
Insurer: Trupanion
By: Andrea
Elated with Embrace
Ive wanted a pet insurance company for some time but never felt the juice was worth the squeeze. Embrace has already proven that they're the exception that proves the rule. Quick claim turnaround. Great support staff. I cannot say enough with how happy I am. I'm a customer for life.
Insurer: Embrace
By: Jeremy
Always there for me and my kitty girls
The best decision I ever made was going with ASPCA Pet Health Insurance. I have cats with some medical issues and emergencies and ASPCA has always been there helping me with the costs. I, myself, have very poor health and am disabled, so it is wonderful to know I can count on ASPCA to help with my cats health care bills. Thank you so much ASPCA. Indie, Olivia, and Angel thank you too!
Insurer: ASPCA
By: Adrienne Trzcinski
Thank you Trupanion
My poor puppy was critically ill. I would not have been able to save my Lola if it hadn't been for my insurance with Trupanion. They worked with the hospital and my vet and she is recovering nicely. I have recommended Trupanion to all my friends and can not say enough good things about them.
Insurer: Trupanion
By: Ester
ASPCA Pet Health
I am happy with the service.
Insurer: ASPCA
By: Fred Grimaldi
Excellent service
I've been fortunate to have limited need for the insurance but when used, the processing of claims has been prompt and I have been pleased with the amount recovered. Coverage seems to be better than 2 other plans I've looked at. Customer service personnel are outstanding.
Insurer: ASPCA
By: Elsie
All the best in the universe !
Our 4 year lab grew cataracts overnight in her right eye, causing blindness within a short week. Her left eye had a small cataract blooming and we were off to the eye doctor for immediate help to ensure we were getting the best care for her. Her eye doctor determined she was a good candidate for cataract surgery and when I called Healthy Paws to make sure it was covered,since it was a big surgery for both eyes, and they assured me that anything related to the diagnostic, medication, surgery and follow up/maintenance care would all be covered in her policy - minus our portion. Her Pre-op claim was submitted on 8/5, processed/paid on 8/9. Her surgery claim was submitted on 8/9, processed and paid on 8/9. With an accumulated charege over $4700, I am being reimbursed $4200 of it - and that is only because our annual deductible is due.. outstanding!! I don't think i have ever waited longer than 4 days to receive a check - the turn around is that fast. Whether the vet submits or I submit online myself, Healthy Paws communicates every process from claim received, claim in process and finally the EOB. Outstanding! If there are any questions about reimbursement that aren't already readily available on the EOB, the service folks are always willing to assist and perform their duties with skill, knowledge and personality! You actually speak to a person with compassion and understanding and kindness! They take the financial worry out of our vet care and allow us to make sure our babies have every option available to them, no matter the injury or illness. It is so nice to get an email from a claims person making sure that our baby is ok after processing a claim. An actual inquiry, like they know us! Personalized service, excellent coverage, outstanding turnaround - I don't think there are enough words to express how fortunate we are to have HP coverage...truly, awesome !!
Insurer: Healthy Paws
By: Amy