216,093+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 216,093 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Disappointed Former Customer
It would be nice if you would talk to the pet owner for further clarification, not just the vet, before denying a claim. This x-ray visit was just due to a concern for my dog. There was no 'pre-existing condition" he was just making different noises. First a cough, then a gag. Very disappointed that the claim was denied. I was a customer 10 years ago, for 2 dogs without a problem. I didn't even ask for a refund just wanted it to be applied to the deductible. At the very least, half could've been applied. What's the point of having insurance if we get penalized for taking our pet to the vet out of concern for their well-being?
Insurer: Pets Best
By: JC
great company, always very helpful
We have 2 yellow labs that we have insured with trupanion since they were puppies. We could not be happier with the customer service and promptness of payment whenever we have had to file a claim.
Insurer: Trupanion Canada
By: Jennifer
great company, always very helpful
We have 2 yellow labs that we have insured with trupanion since they were puppies. We could not be happier with the customer service and promptness of payment whenever we have had to file a claim.
Insurer: Trupanion
By: Jennifer
Great Company
I recently covered our 2 dogs and a cat through Embrace Pet Insurance. In that time I have filed several claims. They have promptly processed all my claims and I wish I had got pet insurance years ago. I guess its never too late. A very good company to deal with with excellent service.
Insurer: Embrace
By: Jerry
Best Pet Care Partners!!
I have had 4 cats and 1 chihuahua Embraced for several years. Embrace has been very fair and always processes the claims quickly. Recently my special older cat Hobbs became quite ill. I had the peace of mind to be able to take him to a specialist and receive the best care I could provide. Unfortunately he passed from his sudden illness. Embrace has processed his claims quickly and efficiently. It has been a tough time but getting his claims paid has not been an issue at all. Now my cats are all seniors and so is my dog. The costs would be overwhelming if I didn't have pet insurance. They've never let us down from UTIs, bladder stones to mast cell tumors and liver biopsies. Can't thank your team enough!
Insurer: Embrace
By: Marla
Trupanion has been unbelievably great!
We decided on pet insurance when we adopted a large mix breed puppy from a pet rescue. When our dog was two and a half we found that he has severe liver damage and is very sick. This has been a long and expensive process and Trupanion has been wonderful. They went back to an earlier visit that showed high liver enzymes and tied it together with then current claim. I have not had to call them and ask about reimbursement they just send me checks.
Insurer: Trupanion Canada
By: Ann
Trupanion has been unbelievably great!
We decided on pet insurance when we adopted a large mix breed puppy from a pet rescue. When our dog was two and a half we found that he has severe liver damage and is very sick. This has been a long and expensive process and Trupanion has been wonderful. They went back to an earlier visit that showed high liver enzymes and tied it together with then current claim. I have not had to call them and ask about reimbursement they just send me checks.
Insurer: Trupanion
By: Ann
Outstanding service!
We have had Trupanion policies for several years, and we recently learned just how grateful we are to have them. Our dog needed a $1,500 surgery unexpectedly and Trupanion worked with me the night before to get the procedure pre-approved so they could pay our vet directly. It was such a blessing to not have to pay out of pocket up front. The customer service we received was fantastic, and the timeliness of responses and claims payments far exceeded my expectations!
Insurer: Trupanion Canada
By: Anna
Outstanding service!
We have had Trupanion policies for several years, and we recently learned just how grateful we are to have them. Our dog needed a $1,500 surgery unexpectedly and Trupanion worked with me the night before to get the procedure pre-approved so they could pay our vet directly. It was such a blessing to not have to pay out of pocket up front. The customer service we received was fantastic, and the timeliness of responses and claims payments far exceeded my expectations!
Insurer: Trupanion
By: Anna
they are getting worse
I have had VPI for quite some time for my working GSD. When it was just VPI, they were awesome and turnaround time was 5-7 days. Now, I'm lucky to get anything withing a month's time. They are getting worse on what they will and will not pay for or for the amounts they WILL pay for some things. I pay for preventative medicine as well, and they are now denying some of that. Considering they hiked the prices, they need to pay more. I can't take her anywhere else because she has recently been diagnosed with EPI, however, all her test results have returned to normal and she has gained her weight back and is working again and happy. I am just disappointed in the entire insurance racket for the fur babies. They are cheaper than most.
Insurer: Nationwide
By: Valeria