216,496+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 216,496 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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great customer service
great customer service. Added my new furbaby to policy with Autumn. went very smooth. great coverage.
Insurer: Nationwide
By: Joyce Anderson
web access
I am thankful for the web access and the easiness of doing a claim and the quick turn around with payments and deductible amount is reasonable.
Insurer: MetLife
By: Lori Shackley
I like the fact that they have an open…
I like the fact that they have an open mind and they are fair.In the 5 years we have Met Life Pet insurance, we had 2 claims that at first were not paid at 80% but we thought that theyshould ‘ve been. We appealed them both, the company reviewed them and both claims were ruled in our favor.
Insurer: MetLife
By: Radames or Sherry Lopez
2nd claim
This is my 2nd claim within a month of my 1st claim for a follow-up visit for Rosie’s pancreatitis. This claim was paid quicker because they had all the past history from the vet. I am very pleased with this company and the way they review the claims and pay according to my contract. If you are thinking about pet insurance you want go wrong with this company.
Insurer: Pumpkin
By: Linda
Very easy to understand policy and use.
Very easy to understand policy and use.
Insurer: MetLife
By: 508Customer
Stay Away from Pets Plus Us Canada
I was a loyal customer for six years, keeping up with all premiums on time. My dog had no prior accidents or illnesses—until recently, when she began showing symptoms of a possible back injury. Despite that, Pets Plus Us denied coverage for all diagnostic tests, to exclude illness and now needs a MRI, simply because no vet report explicitly used the word “accident.” All attempts to determine what was wrong were rejected, even though vets clearly suspected a back trauma.
Insurer: Pets Plus Us
By: Jody
Me
I do not like that you expect a receipt. Get it from the provider
Great experience so far
"I recently signed my new puppy up for pets best because I was previously using Odie for my cat and I have had nothing but horrible experiences with them. They have poor communication and their claims take months unless you email with a complaint, then they expedite it. I have had such an amazing experience with my first claim for my puppy that I've now added my cat on too, and plan on cancelling Odie. I received communication before my claim was processed letting me know that there may be a delay in processing, but it only took about 2-3 weeks for them to process.
Pet Claim
I am very satisfied with PetsBest for the great plans that they have and for the convenient and ease of filing and receiving payment for claims. Their system is very easy to navigate, and I have been able to do all of my transactions on line.