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Service Expertise ☆☆☆☆☆
My representative delivered outstanding service, she listened and aligned our health coverage goals with the optimal plan. An outstanding experience.
Insurer: Trupanion
By: Dr. Mario
So I pay 40 extra dollars that day I…
So I pay 40 extra dollars that day I signed up so it can be activated right now but in all reality my dog can't get sick for 30 days until he'll have coverage so I feel like in wasted my money so far and scam me out of some money. Will see what the future holds
Insurer: Trupanion
By: William
My first claim for Remy.
Very easy to submit a claim.
Insurer: Embrace
By: MaryKay Ludden
I have had this policy since last fall
I have had this policy since last fall. (2024) I have been impressed with the ease of turning in my claim. They kept my information private too. It wasn’t sold off. They paid the amount that was in my policy. More than I expected in reality. With my first claim being handled professionally and the amount paid on my claim was better than I expected. I would recommend them to a friend or family. I will be using them in the near future for neutering and am not worried about getting paid for it. By the way, I use my Care Credit Card to pay at the veterinarian office. I was reimbursed through my care credit account. With no problems either. Customer Service was keeping me updated on the steps as they processed it through to getting paid.
Insurer: Pets Best
By: Amy Phillips
Helpful Experience
Chad was very helpful with this process. Thank you!
Insurer: Nationwide
By: Customer
Very smooth and easy process
Very smooth and easy process. Representative was very good at explaining and answering any questions I have.
Insurer: Nationwide
By: customer
Easy to submit a claim
Easy to submit a claim. The claim was processed quickly with a very positive outcome! I love Spot Pet Insurance!
Insurer: Spot
By: Elbee
Loved how easy the process was!
Loved how easy the process was!
Insurer: Nationwide
By: customer
Integrity
Processing the claims is easy to do and if there are any questions, your team on the phone, always, unlike other pet or human insurance companies. As well, claims are paid in a timely manner. Trupanion has excellent service and Integrity
Insurer: Trupanion
By: NCF
SO GLAD I canceled early and found out what crooks Pet's Best are before spending hundreds of dollars
The "30 Day" money back guarantee is a big fat lie. I signed up For Pet's Best on March 6. I decided not to keep it and called today, April 5 -- day 30 -- on my break at work to cancel it. I was told I would NOT be refunded because the cancelation date would be TOMORROW, day 31 and that I needed to call YESTERDAY -- day 29 -- to cancel, as the cancelation date would be today. WTF? I talked to someone YESTERDAY because I had questions, and she didn't correct me when I said I knew I needed to decide whether or not to keep the policy and tomorrow (today) was the last day to cancel and get a refund. I just went online to my account, and it says I have no pets and no active policies. Sure as F looks like my policy was canceled TODAY, day 30, not tomorrow as the customer service rep claimed. I'll be contesting the charge with the credit card company, filing a complaint with the BBB and the attorney general, and calling Pet's Best on my day off to inform them of them complaints I've filed and that I will warn clients at the dog training/daycare facility I work at to stay away from their company.
Insurer: Pets Best
By: Amanda