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Pet Insurance with Embrace is a complete waste of your money.
Pet Insurance with Embrace is a complete waste of your money. They use the excuse of "preexisting conditions" to deny major claims. Embrace's Claims Dept used a 2022 trip to the Vet for muscle soreness after vigorous exercise to deny a torn ACL surgery claim in 2025 despite a statement from the 2025 Vet saying the two incidents were unrelated. Stay away from Embrace.
Insurer: Embrace
By: Don from USA
Everything went wrong
Everything went wrong, first of all you guys took out the money from my account for starting my plan, and then I was never notified about being reimbursed for things, instead of having the vet just bill you guys, so I decided to cancel my policy with you guys and I was told that I would get my money refunded back to me in full, and instead you guys tried to take out more money out of my account again!!!! That's not right of you guys to do that to people, what a bunch of scammers you are!!!!!! Better make it right with me....
Insurer: Embrace
By: John Cole
Pre approved, but not covered.
I paid for my pet insurance for over ten years. The first time I tried to make a claim they denied it (upwards of $3,000) even though it was pre approved. They claimed I did not follow the vets instructions. I disputed it and had a letter from the vet stating I did follow instructions. They still denied it. My dog is eleven years old, I cancelled my insurance as I do not trust this company for obvious reasons. I am so disappointed I paid close to $10,000 for this elective insurance and still have a huge vet bill on my credit card. I am so dissatisfied and disappointed.
Insurer: Trupanion
By: Casey Stephenson
Very easy and well explained coverage…
Very easy and well explained coverage options
Insurer: Nationwide
By: Meadow Soprano
Process simple
Process simple. Great response time. Highly recommend
Insurer: Fetch
By: Barbara Falero
Happy Happy
Pets Best is really good and quick when processing claims.
Thank you
You did what you’re supposed to do and what I pay you for in a timely, seamless manner. Thank you!
Insurer: Fetch
By: Vicki Gregg
Was quick and easy
Was quick and easy. Choices to make were direct and understandable. Didn't break the bank.
Insurer: Nationwide
By: Richard Zentz