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THANK YOU
We've had our 'puppy' since he was about 7 weeks old and for almost 12 years now. We've also had Trupanion for the same amount of time and although Alex has been very healthy, just over the last couple of years, he's develped Diabetes. It has been a bit of a battle getting his insulin just right, he's starting to lose his eyesight, etc but he's a happy lovable dog who also loves everyone and everything. We can't thank the Trupanion team for 'walking' this journey with us. They have made coming to terms with this situation - emotionally and financially - easier. Again, THANK YOU!
Insurer: Trupanion
By: Maria
Timely and fair
Embrace has been professional and timely with all of my claims. I appreciate their willingness to review and complete the claims quickly and fairly. With an older dog, there is much history to review, but Embrace has been consistenly timely with their reviews.
Insurer: Embrace
By: Rebecca
Friendly Service
I am so glad that when I brought my puppy home that I enrolled her for ASPCA pet insurance. She is now almost 3 and I still have her enrolled in the insurance they are very helpful and seem to really care about Milli's health, they will call after a claim is filed just to check on her condition and make sure she is getting better.
Insurer: ASPCA
By: Janetta
Love Sadie's Coverage
Sadie has been covered with ASPCA Pet Insurance since she was 12 weeks old, and here we are 9 years later and counting. The process of submitting a claim has really been simplified over the years, so now it is just an easy electronic submission at the Member Center of the ASPCA Pet Insurance website. There, I can also check on the status of the claim, and I set it up to have the money directly wired into my account--so convenient. The premiums have risen slightly over the years, but they are willing to work with you on that. They have covered a variety of ailments from antibiotics to eye surgery all within reason where I get a lot of her medical services very highly reimbursed. Very easy to work with and great at care and coverage. The dreaded comment "19" of a service being too high for my area code is my only complaint! :) Overall, a lovely company and I am so glad that Sadie is in their care.
Insurer: ASPCA
By: Jordi
After 6 years the insurance was essential.
We had insurance for six years without using it. Suddenly our dog had serious issues and the insurance was needed and see. I submitted everything at once which slowed down the process but we are thankful we had it.
Insurer: Embrace
By: George
I tried the instructions for sending in a claim from my phone, but didn't hear back.
I tried the instructions for sending in a claim from my phone, but didn't hear back. When I called to see if Trupanion received it, the rep couldn't tell me because she said it takes a couple of days, to call back. I did call back and it was never received. The second time I called, the gentleman was able to be very helpful.
Insurer: Trupanion Canada
By: Colleen
I think the increase in rate is exorbitant and am concerned that it will be just as much every year, by which time your pet will be uninsurable with another company.
I think the increase in rate is exorbitant and am concerned that it will be just as much every year, by which time your pet will be uninsurable with another company. I will do more research before I make any changes because, the service is excellent.
Insurer: Trupanion Canada
By: Ann
So my payment method got screwed around.
So my payment method got screwed around. You also took money out when I wasnt expecting and I got an NSF fee because of it. I also asked that payments come out on the 1st; called several times to confirm. August 2nd no payment? Had to call back in to resolve the issue once again.
Insurer: Trupanion Canada
By: Angelica
The woman that helped me was amazing.
The woman that helped me was amazing. As a previous Supervisor please give her a raise. Other representatives lately when I tried to refer a friend referred to our pets as property and made a connection to our pets and auto/insurance policies. My family owns a well known insurance company. I am disgusted. That is the only reason I would rate not referring trupanion. This kind woman did not do that. I would refer my friends to her. No one else.
Insurer: Trupanion Canada
By: Kristen
SO far I have received any reimbursement of claims that I have submitted.
SO far I have received any reimbursement of claims that I have submitted. I have paid a lot in insurance premiums but feel that each time I submit a claim there is always some reason why I cannot get reimbursed.
Insurer: Trupanion Canada
By: Anahita