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Consistent,timely process of insurance
Consistent,timely process of insurance That in itself is both professional and satisfying.
Insurer: Pets Best
By: Rick Rulloda
Reimbursement Dropped After Chronic Diagnosis – No Upgrade Option
Update: Thank you for responding, Fetch. I’ve followed up via email, as I’m documenting this issue for a formal complaint. I’ve also submitted a PIPEDA request to better understand how this decision was made. I’ll continue to update this review based on how the situation unfolds. At the time of this update, I have not been offered any option to restore my original coverage—even with increased premiums. I’m hoping for transparency and a fair resolution, especially as a long-standing customer managing a chronic illness. Original post: I’ve been a Fetch customer for several years. Our dog was recently diagnosed with a chronic condition, and shortly after filing a claim, I was informed that our reimbursement rate would be reduced from 80% to 60% at renewal. I was not given the option to maintain or upgrade the coverage—even at a higher premium. This feels particularly unfair, especially as we now depend more than ever on consistent reimbursement for ongoing treatment. It also appears that this downgrade was triggered by higher claim use, which raises serious concerns about how long-term customers are treated once their pets become expensive to insure. I’ve submitted a formal complaint to Fetch and am currently gathering stories from other policyholders to determine whether this is an isolated experience or part of a broader pattern. I hope to see better transparency and support from Fetch moving forward.
Insurer: Fetch Canada
By: Alicia Kingdon
easy navigation and information
easy navigation and information
Insurer: Nationwide
By: catherine
Pets Best is the best in insurance coverage for your pet
"Pets Best is the first pet insurance I have ever had and I am so pleased with their service. Sadly my sweet kitty has been diagnosed with a heart murmur which means lots of vets visit and lots of vet bills. Pets Best makes this situation so much better, easy on line filing process and a fast claims processing with a direct deposit into my bank account. Very simple and easy to understand. It gives me piece of mind to know I will have help with my vet bills so I can put all my focus on taking care of my sweet kitty cat,"
Amanda was great today in helping me…
Amanda was great today in helping me understand the benefits of our new policy for Coco.
Insurer: Fetch
By: Jacqueline Germain
Great customer service
I called with questions regarding my policy. Andrea was extremely helpful.
Insurer: Prudent Pet
By: traciwrobbelhotmail.com
Prompt, thorough, efficient and fair
They have been prompt, thorough and efficient. Very fair, and never rejected or challenged a legitimate claim. The time period spanned several months of attempts to diagnose and treat my cat. Some invoices included non-covered items but the covered items were promptly paid. And the claims process is easy to use. They made a hard time for me a little easier.
Insurer: ASPCA
By: Joan Wetherell
Cynthia was very helpful and kind at…
Cynthia was very helpful and kind at explaining pet insurance for my 2 guinea pigs. She answered all my questions. Prices were very reasonable.
Insurer: Nationwide
By: Doris
Customer Satisfaction
Customer service, ease of signup and changing of levels of benefits for my Dog made Spot a no brainer.
Insurer: Spot
By: Cooke