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Pet parents across the U.S. and Canada have left over 216,375 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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3 months - new excuses - fraudulent company
3 months - new excuses - fraudulent company. I encourage all reasonable people to avoid MetLife Pet. We have two dogs, one named Jensen which is same as our last name. Due to the MetLife incompetency combined with lack of ethics, values, and accountability, they continue to mix up our dogs and make new excuses for not processing the claims submitted late May. Their system is setup so they do not talk to their customers, and every time they mail new questions it takes about 2 weeks. Any answer provided to their new random questions creates a new claim in their system which they then also mess up. This is the most messed up company I have experienced, they lack accountability and I now need to hire a lawyer to make legal claims against them. This is 4th or 5th time they cannot do their jobs within the contractual agreement. Avoid at all cost!
Insurer: MetLife
By: Jens Jensen
They won’t pay
They won’t pay They can’t speak English They aren’t trained ASPCA sucks
Insurer: ASPCA
By: David Banes
Every representative that I've talked…
Every representative that I've talked to have been very sweet and very helpful
Insurer: MetLife
By: Donna
Easy claim filing process and quick…
Easy claim filing process and quick response and payment
Insurer: MetLife
By: James and Elaine Booth
Claims are processed the next business…
Claims are processed the next business day. Excellent service!
Insurer: Embrace
By: Anthony Bodnar
It was easy to sign up with my employee…
It was easy to sign up with my employee discount using your website.
Insurer: Nationwide
By: LC
GREAT SERVICE & COVERAGE QUICK & EASY…
GREAT SERVICE & COVERAGE QUICK & EASY TO GET REFUNDED!
Insurer: MetLife
By: amanda nicole murray
Love easy to use and good for the money.
Love easy to use and good for the money.
Insurer: MetLife
By: customer
Peace of Mind for My Fur Babies — Worth Every Penny!
I had no idea how much coverage my fur babies would need. I searched online, compared countless policies, and felt overwhelmed by the range of coverage and prices. I knew I needed to speak to someone directly. A friend recommended Nationwide Pet Insurance and raved about their service, so I decided to call. From the moment I spoke with my agent, everything became crystal clear. They provided straightforward information, transparent pricing (no hidden “oh, by the way” costs), and took the time to ask about my pets’ needs. Within minutes, I had a low, affordable monthly plan that covered both of my beloved “naked babies.” I was thrilled — we’re talking coverage for everything from wellness exams and vaccines to emergency vet visits, surgeries, and even deductibles. They explained exactly what was and wasn’t covered, leaving no confusion. Honestly, I spend more on DoorDash in a week than I do on this insurance each month. The peace of mind alone is worth it. And the reimbursement process? Phenomenal — quick, easy, and fair. I’m beyond happy to say that we are now proud members of the Nationwide Pet Insurance family. My only regret is not signing up sooner! Kind regards, Paw Prints & Whiskers of Love
Insurer: Nationwide
By: Andie, Merlin & Salem
AWFUL insurance company with NO customer service
What a crappy insurance company, if you’re looking for a company that you cannot reach, that will not call you back, and will hold a Zero cost claim on your policy affecting your future rates. Then jump on board and sign up with these guys! I reported an incident in a parking lot where I was backed into, I was gauged at being half at fault - FOR SOMEONE BACKING INTO ME! This was a zero damage “claim” as it’s worded and it now affects any good rate, I may be entitled to. Since they are leaving Alberta (good riddance) I need a special letter to say that there was in fact no damage and no real claim. I’ve called several times and I have been on hold a lot. Today, I sat on hold for just over 2 hours, someone picked up the call, and held it for just long enough enough for business hours to be OVER then disconnected me. Now I have to piss about and call back again “during business hours” and hopefully I’ll actually get a live person who may or may not help me. Additional you get a generic response that outlines everything you've already done. Thanks tips, for the not so helpful "generic" b.s response. These responses validate my comments above.
Insurer: Sonnet
By: Jill Christine