207,035+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 207,035 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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It was easy to add a dog.
It was easy to add a dog.
Insurer: Nationwide
By: Monica
The pricing for my policy is not…
The pricing for my policy is not aligned to my quote online
Insurer: Nationwide
By: Mario M
Change of Payment WAS made but still canceled
We got a letter on 9/5/2025 stating that Daisy Mae's policy was set to cancel be/c our credit card expired. I called on 9/16/2025 (a full month before the deadline) to pay and update to the new card. I spoke with agent Kim. To our knowledge, this was all taken care of until I got a letter in the mail yesterday stating a claim was being denied be/c the policy lapsed. The agent Tammy was very rude, not willing to look into this at all. She simple said you have to re-apply and you may not get accepted based on history and pre-existing conditions. I was then transferred to Franklin (5-star for him) who submitted a new application for Daisy Mae. I should get a refund for the payments made during my call on 9/16/25 and be reimbursed for my latest claim be/c we did as asked and clearly Agent Kim did not follow through.
Insurer: Nationwide
By: KIMBERLY BITTLE
Easy quick and even better I can use my…
Easy quick and even better I can use my company's payroll as deduction. only thing is I had to launch it in incognito in Chrome to get the location information to pull up.
Insurer: MetLife
By: Krystal Willey
Very clear explanations about varying…
Very clear explanations about varying levels of coverage. I received emails and texts reminding me to provide them with documentation from my veterinarian and their support staff was extremely helpful.
Insurer: Prudent Pet
By: Nancy Barnum
Franklin was a great Ambassador for…
Franklin was a great Ambassador for your company. Lots of choices for insurance, but Franklin provided great service!
Insurer: Nationwide
By: David Stewart
Very Disappointed with the Transition to Hartville
I carried pet insurance for my last seven dogs through 24PetWatch and was always satisfied with the coverage and service. Unfortunately, when they discontinued their insurance program and transferred my policy to Hartville, my experience changed significantly. Since the transition, my premiums have increased while my coverage appears to have decreased. Items that were previously covered — such as supplements and prescription diet food — are no longer being reimbursed. In addition, customer service has not been helpful, which has added to my frustration. With one senior dog and another managing seizures, changing providers isn’t a simple option for me. I truly expected a smoother transition and comparable coverage. I hope Hartville will take steps to improve both their coverage consistency and customer support for long-time policyholders.
Dishonest and Frustrating — Avoid SPOT
We have been loyal SPOT clients for years, paying our premiums on time, but never submitting a claim. This year, when our dog was diagnosed with cancer, the truth became clear: their claims process is deceptive and unreliable. For every claim, I had to submit multiple rounds of documents they claimed not to receive. Only when demanding a supervisor did the documents “appear,” yet claims are still delayed or mishandled. SPOT constantly looks for excuses to deny claims. If this continues, I will file a formal complaint. I strongly warn anyone considering SPOT: their promises are empty, and they cannot be trusted.
Insurer: Spot
By: OLGA
Our dog is very ill with cancer
Our dog is very ill with cancer, and has had many tests, and medications. I have been very pleased that Healthy Paws has reviewed our claims usually on day one and completed them on the same day or the next. Service is very fast and it is very easy to file a claim online.
Insurer: Healthy Paws
By: Diana Maberry