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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Peanut
Our little guy had to have emergency surgery. I filed the claim on Pets Best App and it was extremely easy. Pets Best was extremely efficient in processing and paying the claim. They kept me informed during the process through emails and on the app. I am so happy that we chose Pets Best!
This company has zero ethics
This company has zero ethics. 2nd time around as a customer and both times they eventually raise the rates rapidly without much warning. I cancelled their service the first time because of it and will do it again. Also painful to submit a claim they drag it on and on with requests for info they already received just to wear you down in the process.
Insurer: Trupanion
By: Ben Sardella
Pets Best is - The Best
"Unfortunately my corgi has had several health issues that have had to be addressed both at her regular vet and at the doggie ER. Her bills have been pretty hefty. Fortunately I insured her with PetsBest starting the day I got her from her breeder. PetsBest has paid exactly what I have expected based on Murfee's policy. Each claim has been paid very quickly and accurately. I am thankful for PetsBest and totally impressed by the quality of customer service. "
Insurer: Pets Best
By: Shelley
Avoid the Frustration
I deeply regret switching to Pets Best from Nationwide—this has been the worst pet insurance experience I've ever had. The biggest issue is their claim denials; a significant majority of the claims I submit are rejected without clear justification, making it feel like their priority is avoiding payouts rather than supporting pet owners. On the rare occasion they do approve a claim, the reimbursement process is painfully slow, often taking weeks before I see any funds. This delay is frustrating, especially when dealing with urgent veterinary expenses. Having been with multiple pet insurance providers, I can confidently say Pets Best has been the most disappointing in terms of reliability and efficiency. If you're looking for peace of mind and timely coverage for your pet, I strongly recommend exploring other options. My experience has been nothing short of frustrating, and I truly regret making the switch.
Insurer: Pets Best
By: May GS
Total waste of time.
My cat ate a shoelace and had an intestinal blockage and had to have surgery. My vet handed me a flyer from Trupanion before the surgery and said to look into it. The flyer says, "Instant coverage with no waiting period...""This offer is available for all cats and dogs under 14 when activated within 24 hours of a veterinarian exam". I'll go ahead and finished saying what they don't do you don't waste your time here. The exam must provide your animal with a clean bill of health. I submitted a claim (which they can't find) and was denied coverage due to our being a preexisting condition. No reason to be so misleading! What a colossal waste of my time. I canceled my policy. I'll look elsewhere for pet insurance.
Insurer: Trupanion
By: Shara Phillips Thatguy
Worth Every Penny
Easy to submit a claim and the claim was processed quickly. Pet insurance was literally a life saver for our sweet dog and we’re so relieved that we chose ASPCA when our dogs were puppies. Worth every penny, we couldn’t be happier!
Insurer: ASPCA
By: Claire C.
Quick and easy claim submission and…
Quick and easy claim submission and approval! Thank you spot!
Insurer: Spot
By: Genae M Bene
First time I have needed to use my pet…
First time I have needed to use my pet insurance but Embrace has made it incredibly easy. So happy to have selected Embrace to cover our 5 pets.
Insurer: Embrace
By: Yvette Rifley
Affordable and excellent care
Affordable and caring features… customer care center was a true care center. I was sent the package by email to help me get the information and care. My colleague advised Nationwide pet insurance. I owe it to her for giving me such wonderful care.
Insurer: Nationwide
By: Indumathi