215,886+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 215,886 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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The WORST!
I year after I purchased my policy, my dog was diagnosed with IVDD and required surgery. Figo approved and reimbursed physical therapy, acupuncture and x-rays related to the suspected IVDD/ neurological condition- which would indicate to anyone that this is approved. They then denied expensive MRI and surgery (Totaling almost $13,000) as they said it was a preexisting condition. They have run me around requiring more information from my vet, signed letters from the surgeon, the list goes on. I have now had to appeal the claim - yet they will not provide an exact reason for denial until after the appeal is closed. THE MOST ETHICAL COMPANY IVE EVER DEALT WITH. Not to mention they customer service is a joke. Telling me they would personally track my claim, only to never respond and tell me later they were out on PTO while they were supposed to be handling my paperwork that was requested to be received urgently from my vet.
Insurer: Figo
By: katie
Quick payment and easy submission
Quick payment and easy submission
Insurer: Fetch
By: Lisa
Jane's IMTP
We got pet insurance after our one dog was diagnosed with bladder stones. Never did we expect to be needing it for our other dog Jane. She all of a sudden had lots of bruising show up that warranted a vet visit. Her platelet count was so low it couldn't be registered. She was diagnosed with Immune Mediated Thrombocytopenia. Our stomaches dropped. What do we do how do we help her. Weekly vet visits with blood draws, multiple medicines to try, ultrasounds and Multiple tests our minds were racing. Knowing that we had pet insurance helped us think of the next step. Knowing that they would help pay for an internal medicine vet to help get our baby better helped ease our minds. We are now a year and a couple months since her diagnosis and she's thriving. She is only on one medicine to keep her imtp under control. And finally has been upgraded to vet visits every three months!
It was easy to submit a claim and it…
It was easy to submit a claim and it was approved quickly. Just received our coverage checks in the mail. Thank you for helping us take care of our furry friends!
Insurer: Spot
By: Jodi Terpenning
Spot has been really easy to work with
Spot has been really easy to work with. Very straightforward. Definitely worth the monthly expense. I recommend.
Insurer: Spot
By: Jessica Northrup
Spot is very easy to put in a claim
Spot is very easy to put in a claim. The turn around time for getting a payment is very quick! Acceptional company to work with.
Insurer: Spot
By: Pamela Burkill
I used to love MetLife
I used to love MetLife. Now, they take a really long time to process claims and sometimes customer service isn’t great. I lost one of my dogs in Nov 2024 (my policy doesn’t renew until June). I called to report my pups death. I was informed that removing her would increase my rate (substantially) and if I did so, my deductible resets. Whaaat?
Insurer: MetLife
By: customer
pointless to call
I feel like it is pointless to call, there never seems to be a good answer for rate increases or cost discrepancies. They just basically say you are screwed, good luck changing things at the next enrollment period!
Insurer: Nationwide
By: Amanda Meyers
Express On-Line Application Process
The on-line application process was easy to follow and gave all the information needed. This was definitely one of the better on-line experiences I have gone through.
Insurer: Nationwide
By: D Bender