210,193+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 210,193 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Great experience overall
Great experience, just wish the claims process was more prompt.
Insurer: MetLife
By: NICHOLAS LEAVENWORTH
MetLife has been good
MetLife has been great in paying the allocated percentage. The time to process a claim has been ok. Sometimes it is quick and other times it takes a bit longer. I am disappointed that my renewal went up 50%!!
Insurer: MetLife
By: customer
Fast and Easy Reimbursements
I was astounded by how easy it was to upload my claim, and then it was processed within, literally hours!
Insurer: Pumpkin
By: Debby
Very easy to submit a claim.
Very easy to submit a claim.
Insurer: Embrace
By: Dianne
Customer service was great but...
Customer service was great, but the actual coverage was extremely frustrating, time-consuming, and misleading. I had 90% coverage for 2024-2025, then jumped down to 70% 2025-2026. I had problems with my cat the first year and thought, ok cool, 90% is covered because it was within the dates. Wrong!! Apparently there's a period A MONTH BEFORE THE END OF THE POLICY where the "new" policy goes into effect. So after like FOUR months of waiting for my reimbursement (a whole other ordeal), it was the lesser amount because of some invisible clause. Frustrating.
Insurer: Embrace
By: Stephanie A.
I love the portal and ability to upload…
I love the portal and ability to upload my invoices, and the automatic emails for updates. I appreciate the very specific guidance about what needs to be included in the claims. One instance a claim I submitted was cancelled without notification, which was frustrating, but the customer claim representative I spoke with helped explain the issue and I was able to get the claim resubmitted.
Insurer: MetLife
By: customer
The staff is responsive and professional
The staff is responsive and professional
Insurer: Pumpkin
By: CHERYL A NASTASIO
Easy Reimbursements
I love that Metlife is able to reimburse us for our expenses- after deductible of course. I also love that they use zelle so you get your money back as soon as the review your claim- no waiting for a check!
Insurer: MetLife
By: Nellie
Reimbursement
It used to be very slow getting my money back in my account after I submitted all the necessary documentation. I’ve notice improvements in the timeliness of my reimbursement funds. Also, every support person that I have spoken to has been very professional & kind.
Insurer: MetLife
By: Connie McGrady
Claims are easy
I have 3 cats and have filed multiple claims for wellness exams, teeth cleaning and one emergency visit. All were addressed in a timely manner with no issues. Great experience with this insurance. I have suggested it to all my co-workers.
Insurer: MetLife
By: Karin Richardson