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Pet parents across the U.S. and Canada have left over 217,900 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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THE WORST PET INSURANCE COMPANY. Terrible and slow customer service, dodgy practices, deny legitimate claims.
I am writing this review to warn other pet owners. We purchased a top-tier, unlimited-benefit plan from Pets Best, believing we were doing the responsible thing for our dog. When she needed a necessary $6,500 surgery, our claim was denied. The denial was based on a "pre-existing condition" from a minor, completely resolved skin issue that occurred in another country over two years (29 months) before our policy even started. We appealed, providing clear evidence that the two issues were unrelated. Most importantly, we submitted a formal letter from our board-certified veterinary surgeon who explicitly stated that the conditions were "clinically distinct" and that the new problem was triggered by environmental factors after our policy was in effect. Pets Best ignored the specialist's expert medical opinion and upheld their denial through two separate appeals. If you are looking for an insurance company that will stand by you, look elsewhere. Pets Best has shown that they will use any loophole in their policy to deny a legitimate claim, even when faced with overwhelming medical evidence to the contrary. They do not operate in good faith. We have since canceled our policy and strongly advise other pet owners to avoid this company.
Insurer: Pets Best
By: Renata
The worst
The worst . Very disappointed. They take the premium by never pay out .
Insurer: Embrace
By: Donna G
Easy to understand
Easy to understand
Insurer: Prudent Pet
By: laurapaznygmail.com
Great customer service
Great customer service
Insurer: Spot
By: Kate Dalziel
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Insurer: Prudent Pet
By: LeonarddweniSN
The claims we have filed have always…
The claims we have filed have always been taken care of efficiently and promptly. Response time is top notch!
Insurer: Spot
By: Robin Wrabley
Submitting claims is easy
Submitting claims is easy, and review and payment happens relatively quickly. Also really like that there is an annual deductible option and not just a per-incident option.
Insurer: MetLife
By: Lauren
Spot is very responsive
Spot is very responsive. I made the right choice signing with them for my Corgi.
Insurer: Spot
By: Mike Simmang
Get Spot today
Spot has been a great partner in maintaining the well being of my pets! I would (and do) recommend them to anyone.
Insurer: Spot
By: Jarrod
Quick and painless
Quick and painless. Processed my claim and reimbursed quickly.
Insurer: Spot
By: Robyn Madsen