218,808+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 218,808 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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That you are being heard & unstood.
5* I felt that he listened to my problem. After answering the question he checked with me if there was anything else he could do.
Insurer: Sonnet
By: Marolyn McGinty
Unprofessional and inhumane Customer Service
MetLife Pet Insurance has been one of the most unprofessional companies I’ve ever dealt with. There’s no higher-level customer service available — when you ask to escalate, you’re given false promises about someone calling you back, but no one ever follows through. I’ve submitted multiple claims in the exact same format, and instead of processing them consistently, they simply close them without any explanation. Every time I try to fix the issue, I end up spending hours on the phone only to be talked down to or treated like I don’t know what I’m talking about. It’s amazing how quickly MetLife can deduct the premium from your account, but when you actually need support or reimbursement, they completely disappear. Every department I’ve dealt with — even the so-called “fraud and ethics” department — has been unhelpful and dismissive. MetLife Pet Insurance has shown me nothing but shady, unethical behavior. Save yourself the stress and look elsewhere for a company that actually values its customers.
Insurer: MetLife
By: Merredith Diodati
Healthy Paws has been amazing this past…
Healthy Paws has been amazing this past year with my 6 year old female pit bull. She got a soft tissue injury at the beginning of the year. They were great on paying for all the testing and treatments. We did laser therapy and hydro therapy for her and I eventually purchased some items for me to do at home. This was to save money and time. HP reimbursed us for everything. We are still doing treatments 6 months later but now at home. She also recently was found to have mass tumors that needed to be removed in October and that was also covered with no issues. Healthy Paws makes it easy to submit claims and I rarely have issues with getting reimbursed. I would not have been able to afford all of these treatments if I did not have insurance for my dog.
Insurer: Healthy Paws
By: Aimee Gonzalez
Healthy Paws has been very responsive…
Healthy Paws has been very responsive to our claims.
Insurer: Healthy Paws
By: Linda Garrett
I an able to speak with people about an…
I an able to speak with people about an issue or concern I may have. The staff is kind and respectful.
Insurer: MetLife
By: customer
Swift handling of claim and was paid…
Swift handling of claim and was paid with no surprises
Insurer: Pumpkin
By: Brett
Bad customer service
it couldn’t change the date of payment which was not shown anywhere , through the terms of condition or in the page .and every time I call them I need to wait almost 1 hr to get someone on call .
Insurer: Sonnet
By: batuhan yener
The app kept stopping
The app kept stopping so I had to use my computer. That's fine, but what if I didn't have access to a computer? I'd be stuck.
Insurer: Embrace
By: mqwalk