208,287+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 208,287 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Is AKC using AI to deny legitimate claims?
I was pleased with AKC insurance when I first signed up (and, even recommended it to my fellow dog exhibitors), but competence has taken a steep nosedive over the past few months, with claims adjusters denying claims made less than 30 days after a covered event as having exceeded the 180 day limit. I strongly suspect they have either instituted the use of AI to deny claims based upon the inability of their AI software to accurately process claims, or they’ve hired employees who don’t understand how to read a calendar.
Insurer: AKC
By: Jennifer Carr
This has been a terrible insurance company
This has been a terrible insurance company to deal with. They keep coming up with different excuses not to pay my pets bills. My poor baby chihuahua had to be put to sleep 3 weeks ago. He has had cancer for the last year. This company has been putting me through the ringer. They keep changing the codes to another type of cancer with a whole new $300 deductible. I have had to call over and over again to tell them the medical expenses are all for the same illness including the euthanasia! Who puts a person through that while they are also grieving for the loss of their pet? Plus, they love to hide new costs in their contracts and not notify you when they change things like adding a $3.00 charge for every check they send out. When I asked they said this has been in place for a while. No notice or anything. They get to put everything on line without one shred of paperwork not giving you a choice to go paperless. They also just started not covering sales tax. There is no consistency. Sometimes they'll cover the tax. You never know what you're going to come up against. Plus, I have one bill from almost 3 months ago that the shorted me $140 for with no explanation of benefits online at all. They are blaming it on IT and said you're out of luck until they fix it. Seriously? You can tell the poor reps are exhausted from complaint calls. I have been paying over $5,000 a year for 2 dogs just to Fetch. I have had this insurance since 2012 under various names and this year has been the worst. They nickel and dime you and hope you won't notice. Now my only dog just went up to almost $3,000 a year with a 10,000 limit. They don't pay for prescription dog food either. They want you to drop them without recourse to go anywhere else. Shame on them.
Insurer: Fetch
By: Alison Clark
Everyone at Embrace has been helpful…
Everyone at Embrace has been helpful and compassionate.
Insurer: Embrace
By: Elise
Quickest and most efficient company
We have had Embrace for about four years. The claim process has been outstanding. Wish insurance for us humans was as efficient. Graet company
Insurer: Embrace
By: John Moss
Takes too long to process
Takes too long to process
Insurer: Pets Best
By: Kathy White
Ok but there was a missing process
Well it was fairly easy to answer the questions though the choosing of the vet hospital/office was difficult. Also there was no option for multiple pet enrollment discount as it was marketed.
Insurer: Nationwide
By: customer
I have submitted three claims so far…
I have submitted three claims so far and all were handled very quickly. I had no problems and received my reimbursement within a reasonable time. I am quite pleased with Embrace insurance.
Insurer: Embrace
By: J smith
Prudent Pet Insurance
Bobby, the insurance agent was very informative. He explained each type of insurance plan in detail and answered all my questions.
Insurer: Prudent Pet
By: SB
I had a great experience with…
I had a great experience with nationwide had them for years easy and convenient the payment is taken out of my paycheck
Insurer: Nationwide
By: Deanna Bello