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Paid too much for little return
I signed up for the wellness plan. First year claim smooth and uncomplicated. First vet to indicate she had a loose knee so Fetch upped our premium the following update. This wellness check at vet no mention of knee problem. The vet's office puts the exam in with two of the vaccinations for a total of $149. Fetch did not pay the exam fee. I contacted them, the vet's office contacted them and still no reimbursement for the exam. My next renewal would have gone up by another $12/month. I paid $144 over the year to get $50 back on visit. I have since cancelled the wellness plan and will not be adding it back.
Insurer: Fetch Canada
By: Heather Cleaveley
The claim process is simple
The claim process is simple, what is an is not covered is clearly and respectfully explained. When I get reimbursed, I receive it in the time frame they tell me. I wish all insurance worked this way.
Insurer: Pets Best
By: William Piasecki
I cannot say enough great things about…
I cannot say enough great things about Amanda! She made the process of getting insurance for my dog so smooth, stress-free, and even enjoyable—which I honestly never expected. From the start, Amanda was kind, patient, and incredibly helpful. She took the time to walk me through all the options, made sure I understood everything, and helped me get exactly the coverage I wanted at the price I was hoping for. Even when we had some phone connection issues on my end, she didn’t miss a beat—she offered to call me back and made sure we stayed connected. That level of care and service is so rare these days. I hung up the phone not only feeling relieved that my pup was covered, but genuinely happy about the experience. Thank you, Amanda, for going above and beyond!
Insurer: Fetch
By: Pernille Hjelmeland
They deny most claims, not worth it
This company has multiple minimum $500 expense amounts for each body part or ailment (four separate claims were approved but each condition had a $500 copay first so we recieved no reimbursement). We had a several thousand dollar bill for an injested plastic piece that needed multiple scans and were only paid out about 28%. When I called to cancel, they tried to blame my frustrations on having such a high deductible (only $350). Trupanion has, like many of the negative reviews, reached out but I have no interest in engaging with this company, having already made true statements about their (lack of) services with their insurance plan. Do it right the first time Trupanion! Trupanion, do not bother calling or emailing me as I will not respond to you.
Insurer: Trupanion Canada
By: Kaas
Great price and easy to sign up!
Great price and easy to sign up!
Insurer: Prudent Pet
By: tonistenvoldyahoo.com
BEWARE!!!!
BEWARE! I got this insurance for my pet and when the time came to submit claims, I got rejected because underwriting was saying there was a pre existing condition which there was not. I honestly believe they make up reasons up NOT to reimburse you, please reconsider before purchasing this. Oh and to boot, their customer service agent did everything in her power to cover up why the claim was rejected, even lying about what the paperwork said.
Insurer: Spot
By: Toni
Customer care specialist was very…excellent!
Customer care specialist was very helpful, extremely knowledgeable, very friendly, a pleasure to speak with, and quickly handled my concerns! Fetch-Pet provides insurance coverage for my pup, Percy! I highly recommend them! Sandra Young, Farragut, TN
Insurer: Fetch
By: Sandra
One Star
One Star – Very Disappointed After Years of Paying We paid Trupanion ~$150/month for over three years and never filed a claim—until a recent emergency when our French bulldog began hyperventilating and needed urgent care. The $1,000+ bill fell well over the $700 deductible, but the claim was denied. Trupanion claimed it was a “pre-existing condition,” even though he’s never been treated for breathing issues. We bought this policy on the advice of an emergency vet after a totally unrelated incident. When we finally needed coverage, they refused. Extremely disappointing.
Insurer: Trupanion
By: David S
Thank you for helping us to give our…
Thank you for helping us to give our sweet girl the best care possible.
Insurer: Trupanion
By: Diana