208,287+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 208,287 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Terrible claims dept
Denied my claim after multiple requests for information. All information requested was sent and then claim was denied without legitimate reason stating information was not received even though i PERSONALLY emailed everything to claims dept and on app. Sent SOAP, proof of coverage from previous insurance & doctors note for requested information.
Insurer: MetLife
By: Upset client
Just signed up for pet insurance.
Just signed up for pet insurance. Terica customer service rep was fantastic! She explained everything to the point. Made it so easy. Thanks Bob
Insurer: Nationwide
By: Bob Schultz
Greatful customer
I have had pets my entire life but this is my first time getting pet insurance. I chose MET life because I have heard of them in the past . My experience has been GREAT! No longer do I have the stress of an unexpected vet bill. Their process is simple and easy and they send you emails along the process so you know what is happening then they send you a check! I have recommended MET life to everyone I know with pets....and that's pretty much everyone I know. Even in the pet ER waiting room I was recommending MET LIFE to distraught owners who didn't know how they were going to pay this urgent bill! Thankfully MET life has my back!!!! THANK YOU MET LIFE!!!!
Insurer: MetLife
By: Denise Boiselle
Easy to submit a claim and quick…
Easy to submit a claim and quick payment!
Insurer: MetLife
By: Pam
Metlife regularly makes mistakes when…
Metlife regularly makes mistakes when applying the incurred charges. It is apparent they lack quality control when processing claims. I've had to reprocess several claims due to their errors. Invoices clearly state the incurred charge, but when processed by Metlife random amounts show up in the incurred charge column of the EOB.
Insurer: MetLife
By: Randal
Excellent customer service and response…
Excellent customer service and response time to claims
Insurer: MetLife
By: ELIZABETH FISHER
Unmatched wellness coverage
Their coverage is great, I am amazed by their wellness plan. I hope it’s sustainable!! So far their prices have been fair, not a huge increase in 2 years. The only negatives is their reimbursement time is pretty long, and their app is not great. It’s easy to upload for a claim, but it’s impossible to check back and see what you have submitted, and sometimes they combine claims and I’m not sure why. But I haven’t had them deny anything, and their wellness plan is so good it makes up for the extra wait time for reimbursements. Overall I’m very happy with MetLife so far!
Insurer: MetLife
By: Jean Hall
WELCOME TO THE CAT FAM
They actually reimburse you (after the deductible is paid.) They are very supportive and it is super easy to submit a claim. You can email it directly to them. I trust this company and have been insured with them for 5 years.
Insurer: MetLife
By: Vicki
Going great!
So far, everything is going great. I attended a webinar today that was very well done.
Insurer: MetLife
By: Carolynn
MetLife - Experienced
Very simple application to use and speedy reimbursement.
Insurer: MetLife
By: PATRICIA KOLLE