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Pet parents across the U.S. and Canada have left over 225,030 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Disputed Claim Denial Despite Veterinary Support
I am extremely disappointed with Pets Best Insurance claims department. My dog, Louis, was treated for an ear infection in November 2025; however, the claim was denied solely because he received Cytopoint for allergies during the same visit. The claims department concluded that the ear infection was related to his allergies, which I strongly dispute. To support my case, I provided a detailed letter from my veterinarian; however, this documentation was not accepted. I appealed the decision twice, yet the claim continued to be denied. The final review was conducted by an independent veterinarian affiliated with Pets Best, who also upheld the denial. This process raises serious concerns about the fairness and objectivity of the review. It is difficult to have confidence in an “independent” assessment when the outcome consistently favors the insurer, despite clear supporting evidence from the treating veterinarian. Furthermore, I am concerned that this decision sets a precedent, implying that any future ear infections Louis may experience could be automatically denied, regardless of their actual cause.
Insurer: Pets Best
By: Reeta Shah
Company use AI to give customers false…
Company use AI to give customers false information and when confronted with evidence still will not honour the claim!
Insurer: Fetch
By: Rebecca Finch
Easy!
My review is for how easy & straight forward it was to sign up & get benefits for my cat! The price is affordable for me as a single person working a part-time job with no kids.
Insurer: Prudent Pet
By: tajinique
They make it extremely easy to submit a…
They make it extremely easy to submit a claim. The staff very professional and eager to help you. The claim paid promptly. Glad I chose Fido Insurance.
Insurer: Figo
By: Ann
Very easy to sign up on-line.
Very easy to sign up on-line.
Insurer: MetLife
By: John D'Alessandro
I haven't used the actual MetLife pet…
I haven't used the actual MetLife pet insurance yet thankfully but I purchased it because it was slightly cheaper than what I had before & it covered 80% of the cost instead of just 70% however they do change the price on you from one page to the next until you get to the actually payment page so watch out for that.
Insurer: MetLife
By: Jennifer Williams
Be prepared and plan ahead
Plan was affordable and covers a lot of unnecessary expenses I would otherwise have to pay out of pocket with no reimbursement from anyone.
Insurer: MetLife
By: Andrea Peden
Prompt Processing and Payments!
I have had two dogs insured by Pets Best for a number of years. With every claim I have submitted, both the processing and payments of claims has been very prompt! I, also, appreciate the variety of choices for deductibles and reimbursement. Customer Service has been courteous and thorough. I highly (and often) recommend Pets Best!