208,199+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 208,199 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Carla was kind
Carla was kind, transparent and efficient. Honestly, incredibly helpful. Most competent client experience I have had in a long time! She was wonderful!
Insurer: Fetch
By: Pana Diamantopoulos
Good experience
Easy to submit a claim and had most of our dog's annual visit and vaccines refunded.
Insurer: MetLife
By: Jeni
In the beginning
In the beginning, it took several weeks to get reimbursed, but that part is getting better. I believe this is my third year as a customer and you guys keep raising my rate due to the plan that I’m on because you don’t like that plan anymore and you want to price me out of it. I do not think that’s fair given I pay in full upfront, and I’ve been a good customer and you guys offered that plan… To try to price somebody out of it just because you wanna get rid of something is not the right thing to do.
Insurer: MetLife
By: customer
Always on top of my claims and when I…
Always on top of my claims and when I call always respectful and helpful.
Insurer: MetLife
By: customer
Easy to access their personnel by…
Easy to access their personnel by phone. Exceedingly helpful when trying to fill out their forms when on vacation and the Vets that don't use Pumpkin.
Insurer: Pumpkin
By: Cecile Just
Great person to work with…
Great help from the customer service person. She was very happy to help me with all my questions. Explained everything I needed, and I feel very honest on pricing questions. She was great. Thank you
Insurer: MetLife
By: PATTI NAULT
Initially
Initially, MetLife had some issues communicating with my vet's office, but MetLife contacted them directly and it was resolved.
Insurer: MetLife
By: customer
Great customer service
Great customer service, but some claims reimbursement are slow. Not consistent timing
Insurer: MetLife
By: customer
Exceptional coverage
At a time were I find customer service in America is going down the tubes, Met Life is a positive exception. Claims are easy to submit, are promptly processed. I was actually refunded more than I expected. Agent are available, communicate clearly and effectively. Everyone I dealt with was compassionate, well spoke, knowledgeable and and ready to go the extra mile. My experience with MetLife is exceptional. Give them 7 stars, not just 5. You have a customer for life in me. Keep up the good work.
Insurer: MetLife
By: Petra Blackford
All my claims are now handled swiftly…
All my claims are now handled swiftly and accurately. We had some bumps starting out, but when I learned how to correctly file the “SOAP” information, things smoothed out. Thank you!
Insurer: MetLife
By: Helena Sliney