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Great experience
I like what I read so far about the nationwide pet insurance. I am waiting to see where it is going to take me and Bella the cat.
Insurer: Nationwide
By: Trudy Grandchamps
Horrible
My cat has been covered under HP since 2019, and only now is the second time I've needed to file a claim for her. Process in app: Page 1 is to upload invoice for claim. Page 2 is to upload any missing medical records. Filed a claim for a 5/27/25 visit. Attached the invoice to Page 1. Page 2 stated they are missing Medical records so I uploaded all of my attachments. The app started opening claims for those old wellness visits from the records. Received a message requesting missing records. Emailed all records May 29. Received another message for same. Emailed all records June 3. Filed claims (separately) for 6/9 and 6/10/25 follow-ups. Same process. STILL claiming they do not have medical records. I attached all again for both claims and there are, once again, claims open for old wellness visits. In total, I have submitted all of her medical records FIVE TIMES in the past 2 weeks. Phone calls: May 30, June 9, June 10. All 3 confirmed they saw medical records were emailed. At least, I think because I could barely understand what they were saying nor am I sure they understood me. As of today, June 11, the claim has not processed because I'm "missing information". In addition, I now have 9 open claims when there should only be 3. I sent a heated email to customer service last night with the breakdown of the above. I'm not holding my breath for a reply.
Insurer: Healthy Paws
By: Jo
Explore other options before over paying for subpar insurance
I wish I never switched to Pets "Best"
Insurer: Pets Best
By: Jon
I’m beyond frustrated and disappointed…
I’m beyond frustrated and disappointed with MetLife Pet Insurance. They denied my claim for treatment on my dog’s LEG INJURY, claiming it was "pre-existing" — even though it was a completely different leg than the one treated months before! This is absurd and feels like a blatant excuse to avoid paying what they owe. According to their logic, any future injury on any leg could be connected and therefore "pre-existing"? That’s not insurance — that’s a scam. I paid my premiums expecting support when it mattered. Instead, I got a cold denial based on a far-fetched stretch that makes no medical or ethical sense.
Insurer: MetLife
By: Katarzyna Asmolov
Not sure it is worth the fee
Not sure if my policy is worth the monthly fee. I submit a claim and it is denied? It is hard to contact CS and the rates have increased twice since we enrolled.
Insurer: MetLife
By: Vikki McLaughlin
Quick on-boarding and registration
New to pet insurance
Insurer: Trupanion Canada
By: Mike Losier
Pets Best is perfectly named
I have had Pets Best for my two dogs for about five years now and this might be the single best insurance company I've ever worked with. They've processed and paid claims with complete ease and great communication.. My 12 year old dog was recently diagnosed with cancer and they have covered all aspects of his care without any kind of resistance. I wish human health insurance was this good! Their service is, without a doubt, worth every penny I pay for premiums.
Insurer: Pets Best
By: Amy
Pleasantly surprised
Next, share your review on PetInsuranceReview.com! To make it easier, here's what you shared with us on your claims story: "This is the first time I've used Pet's Best" pet insurance for my dog. I was surprised that they were satisfied with the documentation that I turned in, I have had pet coverage for twenty plus years and I was amazed at how seamless the process was. No calling or emailing me for additional information.It MAY be a tad bit more expensive but I think it's worth it for the peace of mind knowing that I don't have to jump through hoops to get reimbursed. If things continue to go the way the past claim went I will be 100% satisfied."
Happy Pet Owner
Pets Best has been very good to work with and the claims processing is quick and easy. The rates are reasonable and coverage great. I would definitely recommend to any pet owner interested in pet insurance.
Caring for your pets doesn't mean going broke
Having spent thousands on care for our dogs, it's helpful knowing we can get quick response and reimbursement to prevent emptied bank accounts and high credit card balances!
Insurer: MetLife
By: Jamie Tannish