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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Great Pet Insurance Carrier
Easy to submit claims and we feel great knowing that our pets are protected! Love the wellness coverage add-on!
Insurer: MetLife
By: Laura B.
Answered all my questions and resolved…
Answered all my questions and resolved ally issues
Insurer: MetLife
By: Tanya Bush-Townsend
This company has been a good experience…
This company has been a good experience since the day I signed on. I file my claim and general have the claim paid within a week. That's great service!
Insurer: MetLife
By: Ron Binkley
Most claims are paid timely ( one week…
Most claims are paid timely ( one week or less), but there are some that go on for weeks. Lately I’ve had issues with the system timing out causing me to have to shut down that instance and log in again in order to submit multiple claims.
Insurer: MetLife
By: Leslie Cainion
EDITED: Fetch followed up and now I am happy. .
After posting my original 1 star review (left in tact below), the company responded with the contact number to discuss with an agent and it appears the error will be corrected. Other than this instance, the rest of my experience with Fetch has been very good so I am changing my rating. [ORIGINAL POST: June 9 /2025 TITLE: Bots limited service. Inconsistent application of policies for checking invoices claimed. BODY Appears to be run by bots which is fine if everything goes smoothly, but not good when it doesn't. Good luck trying to find a person of phone number to handle errors. The system was quick to remove uncovered veterinary prescribed food on one invoice (which is fine), but then failed to remove the refund for same food from the next invoice claimed. Ridiculous. ]
Insurer: Fetch Canada
By: Carol Gervais
Company covers alot
Company covers alot. Supplements and holistic treatments. At first the claim process was horrible. Had to submit claims several times, faces wouldn't go through, app didn't work properly & emails they'd only receive half the time. I was very frustrated with the process and always told a different method to submit when I called. Luckily that issue has resolved. It also used to take a very long time to get reimbursed ( 25 to 30 days ). This has also improved. Now about 15 to 20 days. All service agents have always been nice and respectful. I'd say they are evenly priced with other leading pet insurance companies. Been with them 1 year now.
Insurer: MetLife
By: Shannon Wyman
Speedy and Easy Pet Insurance
Spot Pet Insurance has always made it easy to submit claims! They are quick to process claims! I would recommend them!
Insurer: Spot
By: Carley Hart