209,470+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 209,470 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Mac the Dog
I have used this company for over 15 years. I cannot begin to do justice to how great the are are in relative comparison to the cost. My dog, Mac, was diagnosed with cancer earlier this year. Pets Best has enabled me to get him the best treatment possible and allow him to continue to live a high quality of life. Through the entire process, Pets Best has been extremely responsive to all my claims and adjudicated them in rapid fashion. They have my highest recommendation.
Absolute TRASH!
Will NEVER EVER EVER use Pets Plus Us Again... There are loopholes throughout the entire policy such as cremation... Regardless of the fact that is CLEARLY says we will pay the actual cost... they don't... only the maximum payable amount as shown, which turns out to only be $100 regardless of what plan your own. Then not to mention you'll still get charged for your pet's policy even after they've passed!
Insurer: Pets Plus Us
By: Lindsay
Easy claims, fast reimbursement
Easy to submit claims. Extremely fast reimbursement!!
Insurer: Pumpkin
By: Kathy
Healthy Paws has been incredible
Healthy Paws has been incredible. Claims are processed quickly and the whole process is so easy. Thanks to them, my Rottweiler Gucci received the treatment she needed, and she’s now pain free and thriving as a tripawd. I’m forever grateful! 🐾❤️
Insurer: Healthy Paws
By: AnnMarie Zingaro
Excellent customer service
Excellent customer service. Agent was knowledgeable took time to answer all my questions prices were good
Insurer: Embrace
By: John Hallowell
Good at first
Good at first. But so difficult to connect with customer service. I need log-in help, otherwise I would refer to the app. Called twice and waited too long. I'll have to call again. Hopefully without a long wait.
Insurer: Embrace
By: CFors
I like the claim process, but...
I like the claim process. It is straight forward and easy, with a quick return in my bank account. They are helpful over the phone. I took away 1 star, because more often than not, I have issues with the website. It will give me an error before starting a claim and sometimes in the middle of submitting a claim. This happens about 75% of the time. I called the number on the website, and they were unable to fix the problem (pretty much just wanted me to try a different browser), but emailed me a way to still submit the claim. I waited a few days and was able to use the online claim service. I don't know if there are website issues during high traffic times, but it is extremely frustrating.
Insurer: Embrace
By: Kirsten
Great insurance and paid almost instantly
Great insurance and paid almost instantly.
Insurer: Pumpkin
By: Dwight Edens
Helpful
Aileen has been helpful in providing detail explanations regarding pet policy and coverage.
Insurer: Fetch Canada
By: baadshah wazeem
⭐ Review
⭐ Review: Embrace Pet Insurance via USAA – A Cautionary Tale I used to trust Embrace through USAA. They were once top-rated, scoring 4.6 or higher, and I believed they offered real protection for my pets. But that trust unraveled quickly. One day, my pug was in excruciating pain—screaming when I tried to touch him. I rushed him to the vet. Bloodwork didn’t reveal the issue, so we did an x-ray. That’s when we finally found the problem. I submitted the claim to Embrace, expecting support. Instead, they denied it, calling it a “pre-existing condition.” How could it be pre-existing when I didn’t even know it existed until the x-ray? Their six-month orthopedic waiting period is a trap. It punishes pet owners for seeking answers and forces pets to suffer unless you wait out their arbitrary timeline. I appealed. They denied it again. This isn’t just poor service—it’s a system that gaslights pet owners and dismisses urgent care as a technicality. And now they’re sending marketing emails asking me to come back. No thanks. I’ll never trust them again.
Insurer: Embrace
By: T G