209,470+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 209,470 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Frustrating and disappointing process
I really wanted to feel good about having Embrace as protection for my pets, but the experience has been frustrating. The claims process is slow and feels like it takes way too much effort on my end. Communication isn’t always clear, and I’ve had to follow up more than I should just to get simple answers. While the coverage itself is okay, the amount of stress and time it takes to actually use it makes me question whether it’s worth it. Pet insurance is supposed to give peace of mind, but instead it’s been another source of stress.
Insurer: Embrace
By: Keoni
Thank you for great support and prompt…
Thank you for great support and prompt response back on claims.
Insurer: Spot
By: Pete
Val was so patient and kind and…
Val was so patient and kind and organized all my submitted papers. She was a delight to speak with. I have had trouble in the past getting my claims paid so this was great.
Insurer: Fetch
By: Sherrie Sykes
Easy Claim Process
It was easy to submit a claim online. We appreciated the updates we received as the claim was being processed.
Insurer: Spot
By: Danielle Groff
Good ethical company
Once they started processing my pets claims they were really fast The only thing I don't like is that I'm unable to change certain policy parameters like increasing the amount covered or up to 90% so less of a deductible because my pets are too old
Insurer: Spot
By: bstam
I love Spot Pet Insurance
I love Spot Pet Insurance. I wish my health insurance was this easy to deal with. I recommend Spot to all my pet owner friends. Its easy to submit a claim and the refund process is quick. I sent my claim in on a Monday and received my refund deposited into my acct by Wednesday.
Insurer: Spot
By: Pnut Riley
Great Customer Service
Every time I call I always get the friendliest and most helpful staff members. It is very refreshing to get a friendly, caring and helpful agent.
Insurer: Pets Best
By: Melissa Chop
Embrace was very responsive
Embrace was very responsive. As soon as my vet sent the necessary paperwork, Embrace immediately settled my claim as advertised. I’m very happy to have this insurance to care for my pet and keep expenses down. Thanks USAA for partnering with Embrace.
Insurer: Embrace
By: Angel
Metlife is the WORST!!! NEGATIVE STARS!!!!
I would give negative stars if I could. The absolute WORST!!!! DONT WASTE YOUR MONEY!! My mother purchased a policy for puppies. Within less than 60 days afterwards, my mother passed away at the end of March. It took until June to finally gain access and for MetLife to grant me the authority to her account to get the policy transferred to my name so that I could submit claims for services provided for the puppies. The process of submitting claims is not easy. You will need to be sure that your veterinarian gives thorough soap notes as well as an itemized invoice in order to file claims. So if your veterinarian is difficult to work with in this process it will indeed it affect your ability to get reimbursed for the claims. Metlife was far from easy to work with took forever to get me on the policy and then ended up denying the claims because it had gone over the time to submit claims. How convenient for them? When the policy itself states that I should have had the authority to act on my mother's behalf. The claims were still denied regardless of my situation. I would NEVER recommend MetLife Pet insurance. My mother was elderly. Even if she didn't pass away and tried to do this on her own it would have been very difficult and confusing for her to accomplish. She would have most likely just thrown her hands in the air and given up. When you log into your account there's very limited information. There's zero history regarding payment history, communication history, message history, etc. It's very basic. It makes communication with them complicated and confusing. 👎🏼👎🏼
Insurer: MetLife
By: Erika
He was very friendly polite answered…
He was very friendly polite answered every question I had. I was just very pleasant.
Insurer: Fetch
By: Debbie