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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Comprehensive and easy!
MetLife pet insurance is comprehensive and easy to use. I upload an itemized bill from the vet and MetLife reimburses me shortly after via Zelle direct to my bank account.
Insurer: MetLife
By: Joseph Lilly
Disappointed by Claim Processing Error
I’ve had a mixed experience with MetLife Pet Insurance so far. While I appreciate the ease of submitting claims and the overall clarity of the policy documents, I encountered a frustrating issue that has yet to be resolved. I recently submitted a claim for an emergency vet visit, and one of the charges (a critical care exam) was approved but not applied toward my deductible. Because of this, I missed out on a reimbursement I should have received for expenses that exceeded my $500 deductible. I've contacted customer service to review the claim, but it's disappointing that such an error occurred in the first place — especially when you're dealing with the stress of a sick pet and unexpected costs. I hope MetLife can improve the accuracy of claim processing and make it easier for pet parents to resolve discrepancies quickly. Until then, I recommend checking your Explanation of Benefits closely and reaching out if something doesn’t add up.
Insurer: MetLife
By: Sofia Speyer
Quick turn around
Quick turn around. I love that you cover things most companies do not.
Insurer: MetLife
By: jannacrome
Amazing Company
Amazing Company - They review and pay promptly. Their VetPay direct service is crazy good. I have a new pup on the way and I will be using Trupanion for him as well.
Insurer: Trupanion
By: Ronald
QUICK RESPONSE AND PAYMENT
QUICK RESPONSE AND PAYMENT
Insurer: Fetch
By: Thomas Olsen
Love this pet insurance
Love this pet insurance! Very easy claims process and I received almost a full refund from my dog’s annual appointment with the Preventative Care add on.
Insurer: Spot
By: Jessica
Expenses submitted are quickly paid…
Expenses submitted are quickly paid out. Easy to work with. Easy to track.
Insurer: MetLife
By: John Noyes
Easy to get started and invaluable for the dog’s lifetime
Very easy and straightforward to set up a new pet policy. This is my second policy with Nationwide. They were a Godsend with my first dog who recently passed away. Having the peace of mind with insurance gave us the opportunity to get her the best possible care.
Insurer: Nationwide
By: Karen S
The process for claims is quick and…
The process for claims is quick and easy. Reimbursement checks come quickly after the claim has been approved/processed.
Insurer: Spot
By: Joseph Cacho
Very fast and friendly service
Very fast and friendly service. Very positive!
Insurer: MetLife
By: TY POWELL