207,041+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 207,041 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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efficient and informative
efficient and informative
Insurer: Nationwide
By: Peter M St Thomas
I have problems with digital forms vs…
I have problems with digital forms vs physical forms....since that was not an offered item.. The representative who worked with me for the policy had a good document access while deciding.
Insurer: Prudent Pet
By: vlsbyahoo.com
A good experience overall
A good experience overall. Only issue was submitting a claim online. Portions of info kept deleting when attempting to send it.
Insurer: MetLife
By: customer
Red flags all around
I thought because USAA partnered with Embrace that it would be an easier insurance provider to deal with, being that we are a military household. We are also overseas, as many military are, so I was not expecting the strange loopholes this company gives to overseas clients. I signed up through their website with no issues. The second I created an account, had paid for my cat's policy and filled out all of her paperwork, the website went dark. I no longer had access to it. After about a week of trying to log on, I decided to download a VPN and see if it worked from a different IP, which would be strange because it initially allowed me to use my UK IP. So now I can access my account but only through a VPN, annoying, but doable, but still confused by the switch up because of course, they work with military who are often stationed outside of the US. Fast forward to my cat dying. I am now trying to cancel my policy and there is no way via the website to do so. You must call one of the six different 1-800 numbers they have listed on their site. They ALL go to the same recording, which, when choosing option 3, to cancel my plan, it rings once and hangs up. I experienced this with every number provided on the site. There is no e-mail for customer support. There is no person to contact. How is this possible? There is no way for me to cancel my policy? I absolutely do not recommend Embrace for pet insurance. It's giving scammer vibes. Where are the people who work there and how am I supposed to contact them?
Insurer: Embrace
By: Jennifer Anton
Very easy to submit our pet claims and…
Very easy to submit our pet claims and receive reimbursement.
Insurer: MetLife
By: customer
Christina was helpful in identifying a…
Christina was helpful in identifying a work place and multi-pet discount that made my plan more affordable.
Insurer: Nationwide
By: Rebecca Costa
Great service.
Very economical. Fast and easy claim submission process. Very fast payments on claims.
Insurer: MetLife
By: Todd
Peace of mind in my life
Peace of mind in my life ! Thank you
Insurer: Pets Best
By: Roberta Spazzafumo
Katie supervisor made the difference
Katie supervisor made the difference. Very frustrated being on hold for 5 d as y listening to music for 39-45 minutes stretches 2/3 x day. Tiffany not helpful so asked for supervisor and got Katie. She took the time to listen and solve best she could with my insurance jumping in june 2025 from $98.-$255.
Insurer: Embrace
By: Colleen Burden
Ben, the best rep
Ben, the rep, made the whole experience nice and easy. Was very prepared with my information. Got my new cat signed up in less than 10 minutes. Fast, easy, reliable, delightful service.
Insurer: Nationwide
By: Richard R