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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Customer service is great
Customer service is great, but sometimes claims can take weeks to process.
Insurer: MetLife
By: KAYLEIGH TURGEON
The staff are friendly however when…
The staff are friendly however when trying to find out why a claim has still not been done after 10 days, this is unacceptable
Insurer: MetLife
By: KIMBERLY SCHNEIDER
I have been using MetLife Pet Insurance…
I have been using MetLife Pet Insurance for years great Customer Service value for your money helps out for sure. Thanks
Insurer: MetLife
By: Ashley Clark
Good, but that website!
The website is VERY slow. Almost to the point that it’s unusable.
Insurer: MetLife
By: JS
Empathetic
The agent handled my situation empathetic ally and answered all my questions patiently.
Insurer: Fetch Canada
By: Rajalakshmi Vinothkumar
I love these guys
I love these guys. We gave up on Trupanion. MetPet has covered all our fur-babies from the moment we adopt until they cross the rainbow bridge. Wouldn't be a pet parent without them. I wish the app hadn't updated, can't use it anymore on my old phone, but whatever.
Insurer: MetLife
By: Tracey
Great coverage at a reasonable price
Great coverage at a reasonable price. I have the comfort of knowing I will not turn down veterinary treatments because of the cost. I have peace if mind with this insurance!
Insurer: MetLife
By: Carol Or Kevin Hesterberg
Yearly rate hikes…
Cannot believe how much they hike my rates every year. It's insane. Like the coverage is fine but the cost is getting ridiculous.
Insurer: MetLife
By: Madeline Baum
The entire process took maybe 3 minutes!
The entire process from start to finish was so simple and easy and straightforward. It took maybe three minutes to input my direct deposit information and then click submit a claim put the date. Find my vet and upload the invoice and put in the dollar amount. Super super easy! I am thankful to my friend Debra Lee who referred me to Embrace pet insurance.
Insurer: Embrace
By: Jana H. Lewis
Prompt customer service
Always prompt with email updates and still at a reasonable cost to maintain our fur baby’s health.
Insurer: MetLife
By: CC