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Very smooth process-paid exactly what it said it would cover
Very smooth process. Clear on what they do and don’t cover. I had some high bills from a couple of emergency vet visits with my cat and there were no issues or arguments on what I could claim. Would def keep using. I don’t know what I would have done if I hadn’t insured my cat. The overall bills came to around 7000 but I only had to pay around 1500 with insurance.
Insurer: Spot
By: Gina
Outstandingly straightforward website…
Outstandingly straightforward website allowing for swift completion of claim filing!
Insurer: Embrace
By: Tom D
Zac's Health Ins.
I found Embrace website easy to navigate, options were many, payment options are great, we prefer annual and that was available.
Insurer: Embrace
By: Edward Kruck
Peacefully I can take mowgli to…
Peacefully I can take mowgli to hospital or doctors if anything happened to him No need to worry about money, glad to have spot insurance for my lovely mowgli.
Insurer: Spot
By: Dilshad Sheikh
Everything was super easy and fast…
Submitting my claim online was super easy and quick. Fetch was communicative the entire process. And ultimately processed my claim quickly and accurately. Super satisfied every time I need to file a claim (which hasn’t been very often in the entire time I’ve had insurance on my pet!)
Insurer: Fetch
By: Laura
Room for improvement
Two ways to improve: 1. When submitting claims online, allow the claim form to be able to filled out online. This would make submitting claims less complicated. For now, you must print out the form, fill it in by hand and then scan it to attach it to the claim. This process should be simpler. 2. The customer service department should be able to talk with the claims department about claims that go awry. I had a recent frustrating experience where the claims department erroneously sent back a claim for more information. It was not needed, as it had been submitted originally. Despite the error being made by the claims department, my claim was put back in the queue and took over three weeks to resolve. Customer service, although polite, could not contact the claims department and expedite the matter. Improve communication and allow errors to be handled in a timely manner.
Insurer: MetLife
By: Suzanne kaplan
Have always received expedient handling…
Have always received expedient handling of our claims with a clear and understandable explanation of benefits
Insurer: Embrace
By: Richard Thompson
Over all; good
Over all, it’s been a good experience. Except with the reimbursement process for the online pharmacy preventative process. That’s is a bit ridiculous in that the receipt wasn’t acceptable b/c the medication hasn’t been delivered YET, therefore it said “processing”. The vet doesn’t ship medication until the payment goes thru. It takes 3 days, at best, for USPS to get something to my door. I should have to wait a week before I can submit a claim just so an invoice can say delivered.
Insurer: MetLife
By: Jenn
The claim review was quick and the…Claim Review
The claim review was quick and the compensation was sufficient for an expensive procedure.
Insurer: Trupanion
By: Michael
Great experience
How fast and easy it was to file a claim.
Insurer: Spot
By: Gloria