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I submitted a claim for my pups ER…
I submitted a claim for my pups ER visit and I was asked to resubmit all of his records for the past year again!! 44 pages of info!! I was told by the first representative that they didn’t have his records which was to me very upsetting since I had to email everything when I opened the policy. I had to call back to get a representative that was very helpful and found his information. She was going yo get my claim looked at again right away. I also don’t think I’m being reimbursed correctly.
Insurer: Spot
By: Cheryl Blackwell
The best for peace of mind and total coverage
For the past 2.5 years Pets Best has taken care of all of Bitty (Lady Beatrice) medical needs and surgeries. They have never denied a covered Procedure, Medication, Tests and any Lab work that she needed. Every year I expected a super high rate increase, but to my surprise were just small normal increases due to rising costs of the services being given. A very good investment to help taking care of your furbaby. I have and do highly recommend Pets Best Insurance for great coverage, customer service and peace of mind knowing your buddy is taken care of.
Manipulating definition of 'PRE-EXISTING CONDITION"
I got this insurance because I needed help diagnosing my dog's eating problem. I went to 2 different vets for a diagnosis. When I submitted a claim for the second one, they wouldn't pay it because I had gone to the first vet for the same issue. Therefore, they called it a pre-existing condition. I thought such conditions were ones established before I got the insurance; also ones which had been diagnosed. I felt this was a sneaky way to avoid payment. Basically, for conditions which are not preventitive, they only reimburse you for one time your pet is treated for a specific reason, after you have paid the high deductible. This pretty much defeats the purpose of getting insurance, if you ask me. I will say the insurance was useful only for preventive treatment, which has no deductible. I'm not sure if that is also only a one-time reimbursement for things that are on-going, such as regular shots.
Insurer: ASPCA
By: Terrie
Excellent Company
I have had multiple claims for my new puppy over the past year related to parasites and worms which he got from the wildlife in my yard! This company processed all his illness related invoices within days of receipt reimbursing me promptly. Couldn't be more pleased.
Insurer: Pets Best
By: Diane
Easy Peasy
I submitted a claim when we got home from a wellness visit with the vet. It was approved the next day and the funds were in my checking account count in less than a week. This is typical of my dealings with Pets Best. Keep up the good work!
Nice Agent
Excellent feedback from Agent to Call Center
Insurer: Nationwide
By: Matthew
Spot has been a great insurance
Spot has been a great insurance. It's easy to pay, easy to upload the invoices and they send the reimbursement fast - right after you meet you deductible. I haven't have any issue with them. I am really really happy.
Insurer: Spot
By: Veronica C.
Absolutely terrible!!
Absolutely terrible!!! Signed to for wellness and major events regarding my dog's health, nothing is reimbursed! Very seriously considering cancellation!
Insurer: Embrace
By: Damond Henderson
They automatically took my money but I…
They automatically took my money but I don't see a response about if and when my plan will start.
Insurer: Nationwide
By: customer
Fast assessment and payment!
Fast assessment and payment!
Insurer: MetLife
By: Amanda Robinson