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Awesome company
Always easy to deal with. I am always so grateful for your service.
Insurer: Trupanion Canada
By: Laura
Pollie's Journey
Thanks to the financial help with Pollie's health care costs that Trupanion provides we are able to focus on keeping Pollie healthy, helping her through any medical issues and keeping her active. Our first experience with a major claim was in August/September 2014 when Pollie was 3 years 9 months old. We were on vacation in Nova Scotia visiting Ron's family with Pollie for the first time. A few days after we arrived she stopped eating, was lethargic and weak when standing. She also did not want to play ball, which she normally wants to do 24 hours a day. We took her to a vet and was initial told it was an upset stomach from the flight, then we took her to another vet a couple days later in Baddeck and he ran some tests and thought she was going into kidney failure. He did not give up in her and looked at the blood tests again and noticed her Addison's Ratio was way out of whack. She was in an Addison's Crisis and at that point we did not even know she had Addison's Disease. He pulled her through the crisis by aggressively treating her for Addison's before the results even came in for the from PEI. Her Addison's is now under control with a low dose daily of prednisone and a Percorten injection every 28 days which she will be on for the remainder of her life. The initial cost of the treatment was over $8,000 CAD and her monthly Percorten injection is over $200 CAD. Our second major claim was in May/June 2018 when Pollie was 7 years 7 months old. After I noticed that she had started scooting, I took her into her regular vet to get her anal glands expressed. While she was expressing the right gland she felt a small bump. Pollie was put on antibiotics for 2 weeks with the initial thought that it was an infection. In June 2018 she had surgery to remove the right anal gland and it was found that Pollie had anal gland adenocarcinoma. After her bottom healed she had 6 treatments of chemotherapy. Pollie was in remission for 17 weeks, 1 day before her Oncologist found a tumor regrowth in March 2019. Pollie had surgery done again to remove the tumour and after her bottom healed again she went through radation therapy. 18 fractions in 15 days over a 4 week period. On December 16th, 2019 Pollie went for her 6 month post therapy CT Scan, physical and blood work. On December 19th her Radiation Oncologist phone bright and early in the morning with the news that no sign of disease was found. The treatments for Pollie's cancer to date were over $20,000 CAD. As of today (January 11th) Pollie is 31 weeks, 2 days with no sign of the cancer and her next appointment with her Oncologist is scheduled for April 8th. We celebrated Pollie's 9th birthday in Canmore, AB for the weekend of October 26th and celebrated bring in the new decade in Canmore again with her Dec 29th-Jan 2nd doing most of the things she loves to do, playing ball in the off leash park and going on nature walks in the mountains. We are looking forward to taking her back to Nova Scotia this summer and letting her swim in the ocean, rivers and lake which is another thing she loves to do. I want to thank Trupanion from the bottom of my heart for helping with Pollie's health care costs and allowing me to focus totally on keeping Pollie health and happy. Sincerely, Ron, Pollie and Tammy
Insurer: Trupanion Canada
By: Tammy
It was quick easy and almost painless lol.
It was quick easy and almost painless lol. Anytime I have had to call in the staff was very friendly and helpful.
Insurer: Trupanion Canada
By: Jacqui
Consistent Excellent Service
Trupanion has been amazing. In my entire 11 years using Trupanion so far, I have only had one issue of a claim being rejected. The issue was taken care of though once I brought it to light, which was corrected and covered. Last year we expanded our furry family from two to four. It's a relief just knowing all four of our furry felines are covered.
Insurer: Trupanion
By: Angeleen
Trupanion is MY insurance for Sophie
Easy submissions and quick turn around times Straight forward steps to submissions. Honesty and integrity.
Insurer: Trupanion
By: Patsy
I like Trupanion and I would recommend; however if this survey is related to my recent customer experience I would give Trupanion a 0-1 -- I replied to the email and never heard back from the representative.
I like Trupanion and I would recommend; however, if this survey is related to my recent customer experience, I would give Trupanion a 0-1 -- I replied to the email and never heard back from the representative.
Insurer: Trupanion
By: Pamela
The service was prompt and professional.
The service was prompt and professional.
Insurer: Trupanion
By: Daniel
Very easy and quick response
Very easy and quick response
Insurer: Trupanion
By: Tracey
Every representative I've spoken to has been so helpful
Every representative I've spoken to has been so helpful
Insurer: Trupanion
By: Brittany
Trupanion, Ins. everyone should have!
My claims experience was extremely easy since it was completed by my Vet's staff. They are very helpful in completing the paperwork needed knowing that sometimes it is a very painful time for their clients or it would be difficult for us and it is mush simplier for them since they are familiar with the terms, etc.
Insurer: Trupanion
By: Lana