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Amanda was amazing
Amanda was amazing. Great customer service. We have been with Fetch prior to this. Last year we tried a different pet insurance and was very unhappy with them. That is why we came back to Fetch, even though it’s more expensive, the customer service means a lot to me when dealing with my fur babies!
Insurer: Fetch
By: Deb V
the reimbursement rate is a joke
the reimbursement rate is a joke. We are paying nearly $300/month or two dogs. and we are getting nothing. we are looking elsewhere. also the new 9.5% increase is a slap in our face when you keep denying our claims.
Insurer: Spot
By: Kenneth
So thankful!
We were on a 30 day free trial period provided to us by our breeder when we adopted our Pomsky and never expected to actually need to make use of it during the trial, however, with a week left on the policy our puppy decided to swallow a coin within half a second after it was dropped on the floor. We rushed him to the emergency vet and after a $700+ bill later I submitted the claim the following morning (the hospital didn't accept direct pay) and it was approved within 24 hours. The quick and friendly response from all of the customer service agents I spoke to has earned them a customer for life. I chose to stick with Trupanion and continue his policy once his free trial is up. Highly recommend this company!
Insurer: Trupanion
By: Mandy
Go with the best!
I’ve been with several pet insurance companies & Spot is the best. They have not refused one claim, either applying them to my deductible or reimbursing me. They are very affordable.
Insurer: Spot
By: Rebecca Starita
FANTASTIC INSURANCE
Wow, during a very scary and unsure time SPOT Insurance came thru and made things feel better. Our love of our life and family therapist, HONEYGIRL, (6& 1/2 yr old goldendoodle) Had to have leg surgery and within a 2 week time period we were reimbursed the 90% of a $4900.00 bill. Thank you ever so much for being true ! I also talked with a service rep. To be sure my claim was submitted correctly and the rep was so very kind and helpful ♡
Insurer: Spot
By: Bridget Cook
Fast, prompt claim service!
Even though I submitted the claim over the Thanksgiving holiday weekend as soon as they returned to work the claim was processed so quickly! Remember, your claims will vary depending on what you selected to be covered but the main thing is that you have peace of mind when your pet NEEDS a medical procedure and you don't have to stress out about the costs.
Insurer: Pumpkin
By: Floyd
Solid recommendation
Customer service has been great when we've needed them, response times to claims submissions have been fast, and the coverage has been good for our dogs!
Insurer: Fetch
By: Mary
great steps to follow easy going!
great steps to follow
Insurer: MetLife
By: Brykeem Butler
Personable young lady who answered my…
Personable young lady who answered my questions.
Insurer: Fetch
By: Rich Campbell
Had a claim processed thru them…
Had a claim processed thru them recently and everything went smoothly. But I needed to stop the original payment and have it reissued. Called customer service and they handled everything perfectly.
Insurer: Spot
By: Bill Cook