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Pet parents across the U.S. and Canada have left over 207,034 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Slow pay
Claims payment for routine care is much slower than it use to be. I can understand it taking longer for major medical claims but, routing care is pretty cut & dried.
Insurer: Nationwide
By: Deborah
Great plan, awesome coverage!
We have used Nationwide ever since we got our dog about 4 years ago. The experience has been great. The coverage is great and the fact that Nationwide allows our vet to submit all the expenses directly makes it really easy. The account access through the website makes it easy to track submissions and reimbursements. Have not had any issues getting reimbursements on time. Hard to believe but so far we have not needed to call Nationwide customer service for anything.
Insurer: Nationwide
By: Afroz
Great so far!
I took my kittens in for a check up and was reimbursed in full for the visit. I used the app to submit my claim and it was pretty easy. I also had some trouble setting up my direct deposit so I called customer service. They were able to help. I feel good so far about having my adopted kitties enrolled with this insurance. It was the best priced insurance for the $. I tried to enroll with Nationwide and was unable to upgrade the insurance because of the underwriting. ASPCA saved the day.
Insurer: ASPCA
By: Morgan K.
your efficient
your efficient, courteous. and process and pay the claims quickly!
Insurer: ASPCA
By: Donna Pucci
Best experience I have had with an insurance company!
It's simple. I take London to the vet for regular check ups or when he decides to chew on my shoes and swallows a piece of it. I pay the bill, submit the receipt via the app, and I get 90% back. You have made this process so darn easy! Thank you! Love, First time dog parent :)
Insurer: Nationwide
By: Cornell
Very good.
Minor concern, If there was a method to improve the claim submission process with form, I would provide a 10 rating!
Insurer: Nationwide
By: Tarina
Petinsurance.com is a lifesaver for me!
My dog tends to be accident prone and having pet insurance has proven to be a wise financial decision for me. Nationwide reviews and processes claims quickly. The few times I have called and spoken to someone they have been very kind, caring and helpful. I would highly recommend this company to anyone in search of pet insurance. The excellent customer service and ease of processing are what sets this company above and beyond.
Insurer: Nationwide
By: Eve
Lifesaver
This is the difference between making very hard decisions between expensive vet costs and saving your pet. I had tried another insurance company in the past and it did not compare. I have been able to get me dog the care he needs while battling an unexpected lung disease.
Insurer: ASPCA
By: Beth
Easy fast service for filing a claim for my dog and I would't hesitate to recommend the ASPCA Pet Insurance to anyone.
I couldn't believe how fast and wonderful the ASPCA PET insurance was in handling my claim for Beau. I am thankful that I chose the right pet insurance for my dog. Harriet Meltz icemeltz@gmail.com
Insurer: ASPCA
By: Harriet
Terms constantly being reduced without…
Terms constantly being reduced without change in premium. Horrible follow up and follow through, great customer service. I use Figo for two of my pets - one puppy from the day he was old enough to be covered. I'm constantly getting updates to the policy, all of which are eliminating coverage that existed when I signed up and agreed on a monthly premium. It also took a lot of time on my side to show and prove prior health records (required of all insurance companies) for my puppy. I keep great records and sent them to Figo, only to have them rejected multiple times and claims rejected due to this. I had to continually follow up to get them to accept them (no change in documents, nor upload procedure). I would not recommend Figo. There are plenty of other great options out there.
Insurer: Figo
By: customer89