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The submission requires a diagnosis and…
The submission requires a diagnosis and seemingly obvious cases, such as a dog encountering a porcupine, are missing.
Insurer: Embrace
By: Steve
Great insurance
Great insurance. Reimbursement is alway prompt
Insurer: Embrace
By: Victoria Kentner
Wish there was an app
Wish there was an app
Insurer: Prudent Pet
By: c.lafordyahoo.com
He answered all my questions and made…
He answered all my questions and made the process of insuring Lulu very easy. We have insured other pets with them.
Insurer: Nationwide
By: Donna Walker
Embrace has always been helpful with…
Embrace has always been helpful with our claim even though I can't go into my account and mailing my claim via UPS. I have received my reimbursement. I am very happy!!
Insurer: Embrace
By: Max Kincaid
Amanda H was a great help on the phone…
Amanda H was a great help on the phone answering questions pleasantly, professionally and very helpful. I so appreciated the step by step assistance through what I thought would be a daunting process.
Insurer: Fetch
By: Gabby Frieder
Embrace makes it so easy to submit and…
Embrace makes it so easy to submit and claim and they reply very quickly. My lab thanks you!!
Insurer: Embrace
By: Linda Leach
Took Care of it All!
This was great! Loved using SPOT and will keep them for all my pets. My dog had surgery on his knee. They reimbursed it, and everything was easy. A company that does what they say!
Insurer: Spot
By: Amarainder Goli
Todd was very knowledgeable and…
Todd was very knowledgeable and pleasant to work with!
Insurer: Nationwide
By: customer
Declaration not reimbursed - inadequate registration procedure
My claim for the treatment of a bladder infection of our cat was not reimbursed by Figo, referring to a comment in his file that, according to me and our vet, has no causal link with bladder infection whatsoever. Our cat developed a bladder infection 5 weeks after taking out the insurance, so in essence Figo's suggestion is that I would purposefully have registered our cat while he already had a bladder infection, and then let him walk around with it for 1½ months, just to be able to declare the invoice? What an annoying and also disrespectful insinuation..... It now appears that our cat is not insured for a whole series of conditions as a result. If I had known this in advance, I would never have insured my cat with Figo. I therefore believe that Figo's registration procedure is seriously inadequate and places a disproportionate amount of responsibility on the policyholder. I registered a 100% healthy animal in good faith, and Figo is looking for a reason in the file to avoid a claim. It would be fairer for Figo to give a person who applies the claim the option to have the file reviewed, so that any exclusions are clear in advance. Because of this omission, I am now paying a year's premium for a cat that is barely insured. Even after filing a formal complaint, Figo does not say a word about the inadequate registration procedure and does not move an inch towards a lenient treatment. Very disappointing! My advice is therefore to have Figo assess the file of an older animal with a file at the vet first, to avoid any nasty surprises later on.
Insurer: Figo
By: Erik Philippus