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After many years of our wonderful relationship with Trupanion we're seeing a new attitude--less supportive much less useful communication resistance or obfuscation in responding to questions about claim denials.
After many years of our wonderful relationship with Trupanion, we're seeing a new attitude--less supportive, much less useful communication, resistance or obfuscation in responding to questions about claim denials. Also, denials are more frequent and poorly justified. They don't want to allow clients to speak directly with those who make coverage decisions or to upper-level managers. They don't want to speak with vets about their work; they want the CLIENT to speak with the vet and then ask the vet to contact Trupanion, based on how the client interpreted Trupanion's questions. What happened to our easy-to-deal-with, supportive insurance company?!?!?!?
Insurer: Trupanion
By: Margaret
Another easy claims experience
Easy to file, quick acknowledgment and timely turn around and payment.
Insurer: Trupanion
By: Stephen
awesome service.
awesome service. Love Trupanion, they've really made the wellbeing of my pet top priority.
Insurer: Trupanion
By:
Bailey Boy??
The check came in a timely fashion
Insurer: Trupanion
By: Michael
Best Money I Spend Each Month
Trupanion is the best money I spend each month. You guys make everything so easy. A cancer diagnosis is never anything anyone wants to have to go through with their pet. Trupanion has allowed us to make treatment decisions based on every other variable except for price.Thank you!!
Insurer: Trupanion
By: Tara
Excellent service
claim was processed quickly and efficiently
Insurer: Trupanion
By: Matt
Excellent Service!
Excellent Service!!!
Insurer: Trupanion
By: Annette
Do not purchase this insurance
I rarely right reviews, but I wanted to save other people from experiencing the frustration we did. My husband and I were paying into the best and most expensive option for our pet thinking this would provide good coverage. When he became ill we took him to the vet for 3 different issues. Petplus did not cover ANY of it! They took hundreds of dollars from us. They barely cover anything, this insurance is so not worth investing in.
Insurer: Pets Plus Us
By: Andrea
Recent Claim for Roxie
This claim was processed quickly and I received the check reimbursement quickly. On another claim I never received the check. I made two phone calls inquiring about the situation. The first person I spoke to gave me inaccurate information on receiving the check. The second person I spoke to suggested that I request electronic deposit on claims and that has proven to be successful. I
Insurer: Nationwide
By: Kathleen