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GREAT SERVICE
We have a 5 mo Newfoundland pup. She went in for a wellness check, getting her rabies, etc. We filed a claim for her wellness visit. The submission was so smooth. We received an email the next business day to say they received it and were processing it. We could easily log onto our account and see the progress. Once the claim was complete, the explanation of benefits was so thorough, we never questioned anything because we had all the information we needed. The claim check was sent electronically. Seriously, the best investment is Pet Insurance and Nationwide knocks it out of the park! We hope we never have to use it for emergency purposes but knowing we have it is serious peace of mind!
Insurer: Nationwide
By: JASON
Nationwide pet insurance has made my pet's illness a little easier to deal with
Nationwide pet insurance has made dealing with my pet's illness a little easier on me. My pet was recently diagnosed with two diseases that required hospitalization, and this happened at the same time that i lost my job. Because of Nationwide, I was able to get my dog treated without worrying about how I was going to pay for it. Not only did my policy cover 90% of the cost of treating my dog, but the claims were paid in less than 2 weeks, which meant I had the reimbursement in hand before the credit card I used to pay the Vet required payment. Even though my monthly premium is a little high (in my opinion), this one health scare made it well worth it.
Insurer: Nationwide
By: Janel
Nationwide is responsive and GREAT. Thank you
We appreciate your value and courteous, efficient and thorough process
Insurer: Nationwide
By: Bob
Awesome pet insurance
Nationwide is by far the best
Insurer: Nationwide
By: Suzanne
Fantastic pet insurance
I am so pleased with Nationwide pet insurance. My puppy has been sick a few times and they are always there to help out. It's so reassuring knowing I can get her the help she needs. I would, and do, recommend this to anyone who is searching for a pet insurance provider.
Insurer: Nationwide
By: Kendall
Easy to use, Essential to Have
As an owner of an accident prone dog, this service is a must. The ability to contact a vet at any time and no longer worry about the financial burden of a random accident (which we all know puppies are capable) is fantastic. Both myself and my pups are extremely glad to be nationwide members.
Insurer: Nationwide
By: Harrison
quality insurance, fair price
Nationwide has provided great coverage at a reasonable price through my wife's work for both of my dogs. Probably has been close as far expenses vs premiums would have been, but the knowledge that it will cover 90% of potential issues keeps our mind at ease. Have not had a problem getting any claims paid, and paid quickly.
Insurer: Nationwide
By: Mike
Fantastic
Love this company! Great job always! Thank you!
Insurer: Nationwide
By: Evangeline
There are way better companies out there
Figo is not a good pet insurance company and I wouldn't be comfortable recommending it to my friends and family. When I was first shopping for pet insurance I ran across a ton of negative reviews accusing Figo of doing a bait and switch, where the first year's policy is reasonably priced but then it doubles the next year. I asked a Figo customer service rep if that actually happened and she denied it. It was one of those situations where either the rep had been lied to or she was lying to me, neither of which is good. She recommended that I request a quote for my pet but aged one year older to see how my premium would increase after one year. That seemed fair, so i did that. The increase was from $48 to $54 and that seemed fair so I bought the policy. They messed up the first claim. They applied the office fee toward my deductible even though i hadn't paid for that option. I called them to let them know of the mistake. They were embarrassed, which is the correct response. It is embarrassing to be an insurance company and not know how to process your own claim. At some point during my first year, the company announced that they were changing underwriters because they got so many complaints about doubling premiums (guess that was true after all). When I moved from Phoenix, AZ to a small town in Minnesota and went to renew my policy, they wanted to increase my premium from $48 to $68. I called to ask why there was such a big increase and they said it was because I had moved and vet care is more expensive in my new location. In what universe is pet care more expensive in a small midwestern town than it is in ANY large metropolitan area? I HATE being lied to by companies so I found a new pet insurance company. Plus, the deductible increased from 1000 to 1500 and I lost some other benefits I cant remember right now, but they wanted more money for it. I cancelled my Figo account and received an email confirming cancellation. The next month they still charged me the premium. At that point I was in the middle of changing banks and had a minimal amount of money in my old bank acct, which was linked to Figo. The payment overdrew my bank account. They refused to cover the charges. So ask yourself this... if you're in the middle of a medical emergency with your pet, who may be the love of your life, will you be able to trust a company that has repeatedly lied to you and been unable to follow their own claim procedures? Can you really trust them to be there for you and your pet in time of desperate need? I don't want to be in the position of having to choose to put down my pet because I cant afford the treatment because my pet insurance company can't get itself together. Me, I'll go with a company that's better established, doesn't outright lie to me, and knows what it's doing. Two stars instead of one because the price was good for that first year and bc they do respond really quickly when you contact them.
Insurer: Figo
By: Sreypani
Claims are easy to file
Claim filing and customer service is great the reason for the 8 rating is I wish the prices were not that high. If they could be lowered, you would receive a 10.
Insurer: Nationwide
By: Brenda