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Very Pleased
I am very pleased with how easy it is to submit your claim. Additionally, the review and response time is quick
Insurer: Nationwide
By: Rachael
This is not a trustworthy company
Figo is not a good pet insurance company and I wouldn't be comfortable recommending it to my friends and family. When I was first shopping for pet insurance I ran across a ton of negative reviews accusing Figo of doing a bait and switch, where the first year's policy is reasonably priced but then it doubles the next year. I asked a Figo customer service rep if that actually happened and she denied it. It was one of those situations where either the rep had been lied to or she was lying to me, neither of which is good. She recommended that I request a quote for my pet but aged one year older to see how my premium would increase after one year. That seemed fair, so i did that. The increase was from $48 to $54 and that seemed fair so I bought the policy. They messed up the first claim. They applied the office fee toward my deductible even though i hadn't paid for that option. I called them to let them know of the mistake. They were embarrassed, which is the correct response. It is embarrassing to be an insurance company and not know how to process your own claim. At some point during my first year, the company announced that they were changing underwriters because they got so many complaints about doubling premiums (guess that was true after all). When I moved from Phoenix, AZ to a small town in Minnesota and went to renew my policy, they wanted to increase my premium from $48 to $68. I called to ask why there was such a big increase and they said it was because I had moved and vet care is more expensive in my new location. In what universe is pet care more expensive in a small midwestern town than it is in ANY large metropolitan area? I HATE being lied to by companies so I found a new pet insurance company. Plus, the deductible increased from 1000 to 1500 and I lost some other benefits I cant remember right now, but they wanted more money for it. I cancelled my Figo account and received an email confirming cancellation. The next month they still charged me the premium. At that point I was in the middle of changing banks and had a minimal amount of money in my old bank acct, which was linked to Figo. The payment overdrew my bank account. They refused to cover the charges. So ask yourself this... if you're in the middle of a medical emergency with your pet, who may be the love of your life, will you be able to trust a company that has repeatedly lied to you and been unable to follow their own claim procedures? Can you really trust them to be there for you and your pet in time of desperate need? I don't want to be in the position of having to choose to put down my pet because I cant afford the treatment because my pet insurance company can't get itself together. Me, I'll go with a company that's better established, doesn't outright lie to me, and knows what it's doing. Two stars instead of one because the price was good for that first year and bc they do respond really quickly when you contact them.
Insurer: Figo
By: Sreypani
Nationwde has been great for Malia.
Nationwide has been great for Malia. Her recent annual check-up was great. But she needs to loose a few pounds.
Insurer: Nationwide
By: Sheila
So glad I switched to Nationwide from Trupanion!
Nationwide Pet Insurance has been such a life saver! Covers everything and worth every penny!
Insurer: Nationwide
By: Karen
Easy to submit claim, quick to review!
Very impressed with Nationwide Pet Insurance! It is very easy to submit claim and they are quick to review! It is an easy process to provide more vet visit information if needed and they very clearly tell you what your claim is missing.
Insurer: Nationwide
By: Leslie
Amazing coverage & claim reimbursement turnaround!
Nationwide is amazing! The claims process and customer service are extremely prompt and helpful!
Insurer: Nationwide
By: Julie
Ok
Tillie is doing great. Her paw is completely healed.
Insurer: Nationwide
By: Richard
Most unreliable insurance company
Most unreliable insurance company , i bought a plan through Costco website as i am a costco member and their offer discount but they drive you mad , Their underwriter Northbridge insurance is crazy and not pet friendly , they just want 100% security for their money . They started deducting premium from my credit card for months and didn't underwrite the policy and after i asked them they started gathering old medical documents and finally after 3 months made the policy with so many exclusions that it become useless . ADVICE : STAY AWAY FROM THIS COMPANY
Insurer: Pets Plus Us
By: Vijayantt
Unbelievable!!
Awesome coverage ... I was close to cancelling coverage this year and I’m so pleased that I didn’t. It save me a lot of $. Reimbursement process was quick and easy.
Insurer: Nationwide
By: Aaron