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Embrace did everything they said they would. Straight-fowrward, friendly, and honest customer service/support. They lived up to and exceeded all of my expectations.

My cat Frosty was sick and turned out he had a mass inside his mesentary and my vet had to do a bunch of stuff to see what it is, if it is cancer. Turned out they had to go in nonetheless and operate. He also got kidney failure on top of that. He was in the hospital for 2 weeks and the bill came out to almost $9K. If not for Healthy Paws, I might have been in a serious financial problem.

I didn't have pet insurance when I lost two members of my family (chihuahuas Boo and Ace) in a house fire and had to pay out thousands of dollars to an emergency hospital. Recently, I welcomed two new members in to my family (9 week old chihuahuas Rex and Jackson), and I knew that pet insurance was something I needed to look in to. My local Vet recommended Trupanion, and I am very grateful that they did. One of my puppies (Rex) was admitted to an emergency hospital for a terrible seizure, and it cost over $4,000.00 for the hospitalization, stabilization, MRI, cerebral-spinal fluid tap...etc. My claim was submitted, and in a little over a week my claim had been reviewed and a check for over $3,900.00 was on its way to me. I was reimbursed 90% as promised! Knowing that I have such a reliable pet insurance makes it easier to know that I can do what needs to be done for the sake of my pet. Loving your pet can be a crime with high and unreasonable costs of hospitals and vet clinics, but with Trupanion loving your pet is honored and stress-free. I have to send out a special thanks to Trupanion because without them, Rex wouldn't be here, and that means Jackson wouldn't have his brother, and our family wouldn't be complete. From the bottom of our hearts- Thank you Trupanion; words can't express how grateful we are! We (Rex, Jackson, and I) couldn't do it without you! Sincerely- Rex, Jackson, and Melissa

I didn't have pet insurance when I lost two members of my family (chihuahuas Boo and Ace) in a house fire and had to pay out thousands of dollars to an emergency hospital. Recently, I welcomed two new members in to my family (9 week old chihuahuas Rex and Jackson), and I knew that pet insurance was something I needed to look in to. My local Vet recommended Trupanion, and I am very grateful that they did. One of my puppies (Rex) was admitted to an emergency hospital for a terrible seizure, and it cost over $4,000.00 for the hospitalization, stabilization, MRI, cerebral-spinal fluid tap...etc. My claim was submitted, and in a little over a week my claim had been reviewed and a check for over $3,900.00 was on its way to me. I was reimbursed 90% as promised! Knowing that I have such a reliable pet insurance makes it easier to know that I can do what needs to be done for the sake of my pet. Loving your pet can be a crime with high and unreasonable costs of hospitals and vet clinics, but with Trupanion loving your pet is honored and stress-free. I have to send out a special thanks to Trupanion because without them, Rex wouldn't be here, and that means Jackson wouldn't have his brother, and our family wouldn't be complete. From the bottom of our hearts- Thank you Trupanion; words can't express how grateful we are! We (Rex, Jackson, and I) couldn't do it without you! Sincerely- Rex, Jackson, and Melissa

Embrace makes it so ray to take care of your pets. I love how easy the application and claim process are made for the customer. I recommend Embrace to all my friends that have pets. Thank you for all that you do Embrace representatives.

I had my four cats insured with Pets Best for several years, and did not have any problem until recently. I adopted an older dog from the local shelter last June, and in July, I added her to the policy. A few months afterwards, I took her to the vet because she was scratching and her skin appeared dry. The doctor prescribed a medication for this issue,and also noticed a lump on her breast. It was suggested that she have a lumpectomy because it might prove to be malignant. I did not have this procedure done until this February because I had other serious health issues with my oldest cat. When I submitted the claim to Pets Best, I recieved several phone calls from them asking for further information. Each time, the same questions were asked, each time the same answer was given. On the day I was to renew my insurance, which I did, I went to my "pet portal" only to find my claim for the dog's lumpectomy had been denied. The reason was, "records from the veterinarian were not submitted". I spoke to my vet. and discovered they had been submitted to Pets Best, within the next business day. I called the Pets Best, and questioned this denial. I was told the vet had not sent the records. When I informed them that indeed the vet had, and even the time of day, the representative became polite, yet condescending. I was even indirectly accused of lieing about her records and where they had originated. The more I told the representative that my dog had only been to one veterina

The jury is out on Embrace, I have a young puppy that had stomach issues documented from regular vet and puppy shot visits prior to buying the insurance then 4 months later a diagosis was attached to the illness they called it pre-existing Even though it was growing and gaining weight right on schedule, because the vet and I had a convesation and she made a note of it it was pre-existing, my vet didnt even know what the dog had!

This has been my first experience with pet insurance, and this is the second year that i've been insuring my pets. I have two boxers (both of whom have pet insurance). I love the fact that they have the "wellness care" now also, I spent ~$150 to get ~$200 in wellness care. So that's $50 for free!! It's great that you can spend it on a variety of items (front line, annual check up visits, etc.) I have called and/or emailed customer service a number of times. They are always willing to explain things to you and are very quick at responding to emails. They send detailed forms with their emails to show your deductible and what is covered, what you were reimbursed, what's left. So it's very easy to follow. I did my research before signing up for embrace, they had the highest reviews and now I understand why.

Working for a veterinary clinic I am all too aware of how expensive veterinary care can become and how quickly it all adds up. When my dog contracted a strain of leptospirosis not covered by the vaccine a year and a half ago and ended up in renal failure with permanent kidney damage do I ever wish I had known about Trupanion. Once learning about them I did sign up right away. Although they do not cover my pups pre-existing kidney condition they have since covered close to a thousand dollars in diagnostics for a new problem. Also going above and beyond when I challenged a rejected submittal they provided a 3rd party review and paid out for the claim. I have only had the insurance for about 5 months and have not seen any increase in my premium.I will never be without pet insurance again, I have learned my lesson and will stay a Trupanion customer for all my future pets.

Working for a veterinary clinic I am all too aware of how expensive veterinary care can become and how quickly it all adds up. When my dog contracted a strain of leptospirosis not covered by the vaccine a year and a half ago and ended up in renal failure with permanent kidney damage do I ever wish I had known about Trupanion. Once learning about them I did sign up right away. Although they do not cover my pups pre-existing kidney condition they have since covered close to a thousand dollars in diagnostics for a new problem. Also going above and beyond when I challenged a rejected submittal they provided a 3rd party review and paid out for the claim. I have only had the insurance for about 5 months and have not seen any increase in my premium.I will never be without pet insurance again, I have learned my lesson and will stay a Trupanion customer for all my future pets.