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I filed a wellness claim and received an e-mail letting me know it was received immediately. Within 10 days I had a check delivered in the mail. The response from Embrace is faster than my health insurance claims! I am very happy with my coverage and attention from Embrace.

A few months ago we lost our beloved 13 year old cat Perry. Being a military family, Perry supported me through several tours of duty separations including my husband's deployments to Iraq... so this totally broke our hearts. A couple of months we adopted a beautiful kitten we named Schonau, a sweet boy who really started to ease the pain of losing Perry. The day we returned home from our Thanksgiving trip Schonau started a series of seizures that we have yet to get under control. The pain of losing our greatest little love and the thousands of dollars spent (and we are still paying off) in the process, is only exacerbated by the fear of losing our new little one and the additional thousands of dollars that we have just incurred over the last 3 weeks. With all of this stress, financial expense, and the upcoming holidays we thought we would have to cancel gift giving this year, but I am so glad that I made the investment of insuring Schonau under TruPanion. We are still trying to find the cause of the seizures and trying to save his beautiful life and it was such a relief to know that Trupanion covered 90% of his vet bills. We were worried that we wouldn't be able to afford anymore care for his ailment and we now have the hope that we can continue to support our little Schonau. Because my husband and I had determined that we would forego any gifts this christmas in order to help afford all of these vet bills, Trupanion truly saved our christmas. I am so glad that I signe

A few months ago we lost our beloved 13 year old cat Perry. Being a military family, Perry supported me through several tours of duty separations including my husband's deployments to Iraq... so this totally broke our hearts. A couple of months we adopted a beautiful kitten we named Schonau, a sweet boy who really started to ease the pain of losing Perry. The day we returned home from our Thanksgiving trip Schonau started a series of seizures that we have yet to get under control. The pain of losing our greatest little love and the thousands of dollars spent (and we are still paying off) in the process, is only exacerbated by the fear of losing our new little one and the additional thousands of dollars that we have just incurred over the last 3 weeks. With all of this stress, financial expense, and the upcoming holidays we thought we would have to cancel gift giving this year, but I am so glad that I made the investment of insuring Schonau under TruPanion. We are still trying to find the cause of the seizures and trying to save his beautiful life and it was such a relief to know that Trupanion covered 90% of his vet bills. We were worried that we wouldn't be able to afford anymore care for his ailment and we now have the hope that we can continue to support our little Schonau. Because my husband and I had determined that we would forego any gifts this christmas in order to help afford all of these vet bills, Trupanion truly saved our christmas. I am so glad that I signe

I would like to thank Embrace for reimbursing me for a fair amount of the veterinarian services that was performed on one of my two cats that I have recently. I had previously had two other cats as pets before I had the two I have now, but never had pet insurance. I always thought it was unecessary and perhaps a bit of a scam. So I took the two cats I had then to the vet at times and paid full cost for services. I had those two cats for over 16 years. I can now say however that I truly regret not obtaining pet insurance then. Embrace Pet Insurance, at least on their part, have shown me that it is indeed a worthwhile investment to have pet insurance to help ease the financial costs of having a pet. Especially two. I am especially pleased at how Embrace has handled the claim. The Company is professional and the claim was processed in the time frame they spoke of which is good enough for me. I urge anyone out there on the fence thinking about getting pet insurance or not, to do so. And I absolutely recommend Embrace Pet Insurance. I'm glad I did!

Almost instant emails regarding any information requested or just an update on your claim. Customer service like we had in the 50's ... now practically non-existant.

Hartville Pets Health Plan is good except for one major problem: when the insurance date rolls over, anything you discussed with your vet before that date is considered "pre-existing". BS if you ask me. My date was mid-December, and we discussed some options with my vet in November but didn't pursue the treatment until January. The claim was denied on account of it happening in a previous year, despite being with the company for 8 years! I have left the company over this.

I've historically questioned the reasonableness of paying the annual pet insurance premiums on my two dogs, as the generic deductible seemed high and wellness coverage was questionable. However, when my lab was diagnosed with a torn ACL earlier this year and the estimated bill approached $2,800, I was glad to have the insurance in place. ASPCA did a good job of walking me through the process, and payment arrived within two weeks of the surgery. Coverage was very reasonable and the overall process was fairly painless. My dog received the full care she required, and the coverage essentially paid for the prior five years of premiums. I’m concerned about the ‘pre-existing condition’ clause affecting future issues, but I was glad to have the insurance in place as it certainly eased the financial burden of an otherwise difficult process. I intend do maintain both policies going forward if only for the peace of mind they provide.

We adopted our 9 pound maltipoo, Duke, last year and signed on with ASPCS insurance after exhaustive research with numerous companies. At the end of the day, we felt good supporting the ASPCS organization and hoped that the trust we had in the brand name would carry over to their pet insurance. Lucky for us, we made the right decision. Our Duke had a couple of typical "puppy scrapes" that first year - eating acorns in the yard once which sent him to the vet for IV fluids and another time after ingesting fertilizer off a neighbors lawn. Both times our little guy got really sick and it was nice to have the peace of mind that we had insurance to off set the huge costs involved in treatment. Initially, we bought our policy for the well-visit coverage. While that offered a reimbursement towards neutering and some vaccines, we felt he best part of the covereage is for illness. When we renewed our second year, we ditched the wellness plan and signed on for pre-existing illness coverage instead. In the long run - it is reasonable and the ASPCA folks make it really easy! Our claims were processed quickly and fairly. Also- they are not big on "hard sales"- I felt that they cared about my pet as much as I did! hanks ASPCA!

I have a long haired dachshound, namded Sidney. I adopted him at a year old. He was an abused dog. Recently, Sidney & I went to my moms to visit and shop. When we left, we pick up baskets, as he gets into them, and anything else he may get into. Any one who has a Dachsie, knows what I mean when I say they are curious & gets into trouble when possible. My mom had left a bowl of cough drops (wrapped) in a dish by her chair. When we got home Sidney was laying on the floor, the dish of cough drops were gone, wrappers and all. His belly looked bloated and he was breathing hard and layed with out greeting us. He layed with his head in his water bowl, I called aspca poison center for help. I didnt know what I should do, as I dont know any vets in my moms area. Even tho the phone call cost 65.00, it was worth the information I received. They can sometimes solve your crisis over the phone, but in this case I was directed to get him to Er. as I did. They had to pump his stomach, and give him IV's and x-rays. I sent the claim in, and I received a large part of the amount paid and a call from the insuranace to ask how Sidney was feeling. I sure made the right decision 3 years ago to get pet insurance with aspca. I will have aspca pet insurance on every pet I have in the future. The claims and payment are handled with much care. Thank you, ASpca for your help with payment & helping me to keep Sidney well.

I've had AKC and ASPCA pet insurances for both of my dogs. What I find absolutely amazing is that I pay less for the insurance for my horse than for either of my dogs and my horse has both mortality insurance and health insurance. Something is very wrong with this picture. I've already sent in a negative review on my ASPCA insurance (the current policy for both dogs). I was just throwing this question out there for general info/response.