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Great customer servicer
Great customer service.
Insurer: Prudent Pet
By: Vinnie
Good Professionalism, Quality, Responsiveness, Value
Good Professionalism, Quality, Responsiveness, Value
Insurer: Pumpkin
By: Anita
My dog would be gone without Embrace Insurance
I was able to receive a pre-approval in 30 min after contacting Embrace Pet Insurance. I was sitting in the parking lot of the ER praying it would be approved. Without the help from Embrace I would of had to take my doggie home without treatment.... Thank you so much!!!
Insurer: Embrace
By: Ronda
Trupanion is great
Trupanion has been great with me
Insurer: Trupanion Canada
By: Jean
Terribly long wait times to process…
Terribly long wait times to process claims, excessively long hold time on phone, live chat is a joke, they responded around 8 hours later and they emailed me to call them with additional documentation to process my claim after 28 days but I couldn't get through! Maybe you could have just emailed me what you needed! The only thing that goes smoothly is my auto-payment of the premium every month, which is too high but I can't change it until the renewal date!
Insurer: Pets Best
By: Catherine Demeis
I have not received my reimbursement…
I have not received my reimbursement and it has been over a month.
Insurer: Spot
By: I Teresa Martinez
Happy but not
I have always been very happy with your insurance as this would be my fourth or fifth dogs that I have insured with you. The price is starting to get a bit prohibited but I just can’t imagine having to make a life and death decision based on money. Also your paying claims has become unacceptable. Taking a month to process a claim is crazy. Other than that you guys are the best in the business
Insurer: Pets Best
By: Ronald Miller
Bad Business - Tripled My Premiums & Lessened my Reimbursement overnight
I signed up for Figo in 2017 and up until recently had no complaints. I've never had to file a claim, I happily accepted the reasonable increase to my premium in 2018 for my "Senior" Dog when he turned 8, and even chose to increase my coverage in 2019 just to be on the safe the side! This week I received an email notifying me my policy was up for renewal, but because Figo has recently changed underwriters my monthly premium has TRIPLED, my deductible has DOUBLED, and my reimbursement amount has gone down by 20%. The email they sent even says they think the increase of over 50% is unacceptable, however they are willing to do NOTHING about it. It literally reads: "Since your upcoming policy will be underwritten by IAIC, not all coverages/plans or prices match exactly from your previous plan. However, your increase this year may exceed 50%, and we find this to be unacceptable. In order to make this transition easier for you and to find the best coverage available for a similar price with IAIC, we are providing you a recommended options" I had the unlimited plan, I paid a $48.44 a month premium, with a $500 Deductible and 90% Reimbursement. The new *RECOMMENDED* Plan comes with a $129.44 Monthly Premium, $1,000 Deductible, and 70% Reimbursement. ??? Seriously??? The best possible option you could come up with was to triple what I was paying before with less coverage? If that's the going rate for the market then that's fine, I have no problem paying a fair price for a decent product. But as a business it is your responsibility to come up with a long term strategy to increase over time and not make your customers feel like they are being taken advantage of. An increase of that significance should happen in small increments over time and not triple over night. I have emailed my request to cancel my policy immediately and already signed up with a new provider who I will be happily paying $110 a month for the same coverage I had before with Figo. It's not all about the money - It's about how you treat your customers. Enjoy the 3 years of pure profit you made on me. I will not recommend your company to anyone.
Insurer: Figo
By: Sara
Trupanion insurance is the best
Trupanion responds very timely and has paid for my pet’s surgery at 90% without any hassles or questions. The claim process is so easy online. I would recommend Trupanion to anyone looking for pet insurance.
Insurer: Trupanion
By: Tonya
Good price have not used yet we will…
Good price have not used yet we will see how i like after useing it.can i use claims on this service.
Insurer: Spot
By: Kim