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Since Shane is an agility dog, I got the insurance in the event he injured himself and required surgery. I was thinking a torn ACL or a broken bone would prompt me to file a claim, but when he tore his nail and required surgery, I figured that was an accident, even if it wasn't related to agility, so I filed a claim. I filled out the form online and I was very happy to receive a check a few weeks later.

Gia has Luxating patellas and didn't want to walk much so I took her in to see the vet and get some deramaxx. She ended up having a fever at the vet they gave her and injection if penicillin and anti-inflammatory with a suspicion of Lyme. She got home and vomited non stop for 5hrs . I then had to take her to an emergent vet since mine had closed they did xrays blood work and subcu hydration ... Long story short I ended up paying around 400$ all together. ASPCA took forever to process the claim ( about a month) saying they had to wait for vet records even though I sent all the paperwork and it was my first claim ever. The only reason it got done in a month is because I called 3 times and forced them to call the vet and get the records. After all that I only got reimbursed 188.00 ..but I have the level two plan. Overall... I'm thankful to get any money back but I'm not satisfied

This is our third year of coverage for our 2 greyhounds, Nash & Miss Silver. We haven't made many claims, but we're glad we kept our coverage this year! Nash was staggering when he met me at the door after work about 2 months ago. He had trouble standing up and walking. We ended up taking him to an after-hours emergency clinic that night. After ruling out toxins with blood tests, Nash was diagnosed with disc disease/arthritis of the spine, and/or potential early metabolic neuropathy. In the next week, we visited our vet and 2 other veterinary specialists to confirm a diagnosis and treatment plan. Nash improved steadily on NSAID medication, and he has responded very well to chiropractic treatment. Within 3 weeks, he was his usual boisterous self. Our claims were easy to file, and service was prompt and friendly. I'm disappointed that the chiropractic treatments don't seem to be covered, but happy that the reimbursement for covered services was prompt.

I am very happy with this insurance company. Don’t be fooled by others who state they have continuous coverage, 10% deductible, etc (like trupanion which sucksssssssss and don’t pay out their claims). Petsbest is the best insurance by far. I’ve had them for approximately 1.5 years and they have paid out numerous claims without a problem. You won’t be disappointed with PETSBEST.

I am a first time user and insurance holder, was satisfied with the quick response to my claim.

I just want to say thank you Embrace! We had a diffiult 2 weeks with our pug being sick with Perivulvar Dermititis and not getting diagnosed correctly nor the right treatment at first.. The way the claim was handled at Embrace gave the whole nightmare a happy ending. Will keep on recommending Embrace to every pet owner I talk to!

It was a bit of a hassle to get our first claim processed, but the staff kept us updated via email. We have just been notified of our reimbursement. Thanks, Trupanion!

It was a bit of a hassle to get our first claim processed, but the staff kept us updated via email. We have just been notified of our reimbursement. Thanks, Trupanion!

I have been a pet owner for 27 years and never bought pet insurance. In May one of my dogs suddenly became ill and died after valiant (and expensive) effots to save her. I decided to buy pet insurance to help defray the costs of another like event. I read online reviews and discussed the topic with my vet and selected Healthy Paws. I opted to enroll my two young rescue dogs, one I had for less than a month. The coverage kicks in 15 days after enrollment. On day 16 one of my dogs became ill and required two trips to the ER within 24 hours. The cumulative total for both visits was right at $1000. I followed the very simple claims filing instructions, asked my vet to submit his full medical record (first claim) and sign the forms. I filed the claims and made a follow up call to the Customer Service group to verify they had what they needed. Within 9 days I received, via email, the explanation of benefits for both claims, paying every eligible dollar! I am a healthcare administrator and I couldn't be more impressed with the process or the customer service reps I dealt with over the phone.

Easy to submit claims (fax) and quick reimbursement (usually receive reimbursement checks minus deductibles always arrive within 1 week or to 2 weeks after the claim form is submitted). Example: One of our dogs was stunk by a bee when we were out of town. We found an pet emergency center and the claim went through without quickly. We got the reimbursement within a week. Policy is straight forward and easy to understand. Their staffs are also extremely friendly. Note: I don't have the routeine care coverage for both of my dogs.