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Pet parents across the U.S. and Canada have left over 207,035 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Not getting pay
Looking forward to cancel my membership
Insurer: Nationwide
By: Sebastian
Unsatisfactory Customer Experience
The Customer Service does not provide a great Customer experience. I had to speak with a supervisor last Saturday. Also, the timeliness of processing claims is horrible. Additionally, Customer Service should always listen, paraphrase to understand & clarify, this has not been the case.
Insurer: Pets Best
By: Erica Tunnell
I have not shopped elsewhere, as I have no major complaints
Claims are easily submitted, response is timely and explanations of actions/coverage clear. No major concerns and keep up the good work!
Insurer: Nationwide
By: Ted
Simply amazing
I have had my girl Dexie insured since she was a puppy, Embrace has helped me through many, many claims and NOT ONCE have I encountered a problem with them! Wonderful!!!!
Insurer: Embrace
By: Cindy
Healthy Paws is the best!!
Healthy Paws Insurance is the best insurance out there for pets. Our pup had surgery and they were very easy to deal with. We submitted the claim and they got back to us very quickly! HIGHLY RECOMMEND!
Insurer: Healthy Paws
By: Concetta
No one could ask for a better pet insurance company!
As my family just passes the one-month mark of losing our dog, Ovie, I wanted to take a moment to thank Pets Best Insurance for all that you had helped us with concerning his care. Here is a synopsis of Ovie's last year of life. Early September 2018, we noted that Ovie was having trouble seeing. Our local vet diagnosed him with diabetes & diabetic cataracts during an after-hours call. And you were there to help cover the costs. Later that month he found his way to UW Veterinary Care’s ER because of his extensive eye irritation (& ultimately blindness) that his local vet was not treating. He then became a patient of UW Veterinary Care’s ophthalmology department. And you were there to help cover the costs. We changed veterinary clinics & continued to adapt to our new way of life. And you were there to help cover the costs of insulin, syringes, testing supplies & medications. In January 2019, our new vet determined that Ovie was not responding appropriately to Vetsulin. She was uncomfortable converting him to NPH insulin & we were referred to UW Veterinary Care’s internal medicine department. We began seeing them in March 2019. And you were there to help cover the costs. During his first internal medicine appointment, an ultrasound was completed due to his frequent diarrhea. That ultrasound found that he had a liver mass. Initially, we were resistive to putting Ovie through further interventions, as he had two past TPLOs prior to being covered by your company as well as a neck injury. I worried about him being a high surgical risk due to his multiple co-morbidities. Also, I didn’t understand that the type of cancer they suspected was growing inside his liver was hepatocellular carcinoma. Nor did I understand that this type of cancer can be curative with surgical intervention. After much reading & discussion with UW Veterinary Care’s oncology & internal medicine departments, we came to realize that no intervention was as much of a death sentence as potential surgical complications. I called your company to discuss what would be covered concerning surgery & possibly chemotherapy if they found metastases. I will never forget how kind your representative was. Her first statement to me was “I am so sorry Ovie is going through this”. She assured me that his insurance plan would cover his care at his chosen 80% reimbursement. We elected to have a liver lobectomy performed. The week we were supposed to be having his surgical consult in June 2019, Ovie developed a GI bleed that required hospitalization. He required multiple blood transfusions. And you were there to help cover the costs. Come July 2019, we were moving forward with the liver lobectomy. The liver lobectomy was successful & the tumor was resected with good margins. We breathed a sigh of relief & focused on post-operative care. Unfortunately, one week into recovery, Ovie developed pancreatitis. He required numerous rehospitalizations. Ultimately mid-August 2019, it was found that in addition to pancreatitis, he had a large liver abscess that required surgical intervention. The abscess culture grew a multi-drug resistant E.coli that would require four weeks of subcutaneous antibiotics. And you were there to help cover the costs. After these long hospitalizations, we thought we were on the right path to recovery. Unfortunately, by late August 2019, it was found that his liver infection was more extensive post abscess removal & now was growing a more virulent form of multi-drug resistant E.coli. UW’s internal medicine team broke the news to us that Ovie would never recover & that further efforts would be medically futile. We were never able to stabilize him enough to bring him home to pass away. Instead UW Veterinary Care’s internal medicine veterinarian compassionately euthanized our Ovie on August 24th. And for one final time you were there to help cover the costs. In total, Ovie’s medical care, medications & supplies cost nearly $50,000 for the last 10 months of his life. We cannot thank you enough for helping us make possible to have Ovie as long as we did. Your company made it so we could focus on him not money. For this we will be eternally grateful.
Insurer: Pets Best
By: Nicole Simpson
Nationwide Cares about My Pet
I have been very pleased with Nationwide's emails and ease of submitting claims. Thank you.
Insurer: Nationwide
By: Rosemarie
the maximum per-incident is disheartening
We've been with Pets Best Pet Insurance since 2010. We been paying $267.00 a month since Dec 2018. Now our dog's got cancer and there is a maximum per-incident in the benefit. - Read Yelper Moo M of Pullman, WA - I agree with Yelper Moo M. It is disheartening the maximum per-incident claim maximums compared to the other Pet Insurance on the market. Both my sisters are with Pets Best base on my recommendation. As soon as I realized there is a "maximum per-incident" in the benefit. I call them and they both are now with a Pet Insurance company that have "UNLIMITED per-incident " in the benefit and lower monthly fees. Hope this review will help someone else from making the same mistake I did.
Insurer: Pets Best
By: Linda
Reliable insurance
Thanks Embrace! Ageing is not nice, I am the older cat in the neighborhood and you have me covered every time I needed.
Insurer: Embrace
By: Charlie
BEWARE of "maximum per-incident"
We've been with Pets Best Pet Insurance since 2010. We been paying $267.00 a month since Dec 2018. Now our dog's got cancer and there is a maximum per-incident in the benefit. - Wish I had read the reviews on Yelp 1st - I agree with Yelper Moo M of Pullman, WA . It is disheartening the maximum per-incident claim maximums compared to the other Pet Insurance on the market. Both my sisters are with Pets Best base on my recommendation. As soon as I realized there is a "maximum per-incident" in the benefit. I call them and they both are now with a Pet Insurance company that have "UNLIMITED per-incident " in the benefit and lower monthly fees. Hope this review will help someone else from making the same mistake I did. ----------------------------------------------------------------------- REPLY: 10/07/2019 I just logged into my Pets Best Pet Health Insurance account. My account shows. BENEFIT PLAN $2,500 Per-Incident Limit $750 Per-Incident Deductible 80% Reimbursement So why do I have a $2,500 Per-Incident Limit if you NO longer offer per incident plans?
Insurer: Pets Best
By: Linda Wu