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Healthy Paws Pet insurance is great
Healthy Paws Pet insurance is great, fast claim processing, always pay what I expect. Often personal emails about my pets
Insurer: Healthy Paws
By: Lynda Tusoni
Poor customer service and claims response
How do you deny a rabies shot for not being done by a vet when I submitted the proof it was done by a vet? And now no one will answer the phone or emails. Need to step up your game if you want me to refer your company. Contact me please.
Insurer: Pets Best
By: Kirk
Best thing I could’ve done
** update my claim refunds were deposited back into my account and helped tremendously paying down a HUGEneuro bill. So far so good!! Randomly obtaining pet insurance a few months before my dog started having (elusive and expensive) neuro issues, was The best thing I’ve done! In the beginning submitting claims seemed time consuming, and confusing because of the amount of Visits and emergency vets. The first time I submitted , all were closed out. I did it again and made sure to include the dr. Records and making sure all of the vet offices were saved for submissions, helped. I didn’t have high coverage and a $1000 deductible, but get anything back after what we spent , in a short couple of months , was a godsend. I haven’t gotten the payment back , yet and read someone had to pay 2k + their premium after claims. I plan to follow up and see what that is. It’s just like any other insurance- it’s awesome when you have something as crazy as this happen to help pay expenses.
Insurer: Pets Best
By: Mw
Thank you, Thank you Thank you
all was done with ease,and extremely quick Thank you for your concern also
Insurer: Trupanion
By: Virginia
So worth it
Excellent service. Quick turn around on claims. Highly recommend Healthy Paws, everyone (1 dog, 2 cats) are insured in our house, it has been an investment that has paid for itself.
Insurer: Healthy Paws
By: rea
Dependable
Most painless process of claim submission. Quick turnaround, very satisfied.
Insurer: Prudent Pet
By: sbiswas
Amazing customer service
Excellent company to work with quick turnaround great followup and communication Highly recommend Trupanion
Insurer: Trupanion Canada
By: Sherri
Easy process and quick payment
Healthy Paws processed my claim quickly and covered everything that I expected. They checked in on my puppy after the incident and make the claims process very easy to follow. Recommend!
Insurer: Healthy Paws
By: Holly
Fed up
I spent the last week trying to get through to them to discuss my policy and claim. Time spent on the phone on hold not speaking to a live human over that last week equals 4 hours 20 minutes!!!! Today alone was 2 hours 15 minutes and two calls since they cut off the first call! They never called my vet to verify their fax number and when they did not receive the documentation instead of calling they just denied my claim! I have pet insurance on my other two dogs with a different company and I have NEVER had any problems like this with that company! Should have just moved them all to the other insurance company!
Insurer: Pets Best
By: Jen