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Great customer service
Great customer service with clear explanations. Thank you very much for your help!
Insurer: AKC
By: Bonnie
Company policy denied my claim
Got a new puppy, signed up for insurance and took the puppy to the vet. Vet determined there was a congenital defect with an eye and it had to be removed. Had the surgery, eye was removed. Because the insurance for the puppy was purchased within 5 days of his first vet appointment when this problem was diagnosed, they refused the claim. They got 1 month of premium out of me but they will never get another cent for this practice. I should have waited a week before taking him to the vet, my fault for not expecting an insurance company to be shady like this.
Insurer: AKC
By: John
Able to afford to give our dog the best care possible
Healthy Paws made the process of our dog's need to get TPLO surgery so much less stressful knowing that financially we were covered - pre and post-op care too. Our beloved furbaby got the best possible care and Healthy Paws gave us that peace of mind to focus on being able to give him that best care without any hesitation due to financial strain. They were so helpful, responsive, and really cared about our pup's full recovery.
Insurer: Healthy Paws
By: Joseph Levi
Please Use Healthy Paws, they are wonderful!
I cannot say enough about Healthy Paws. My cat has had a couple of surgeries in the last 3 years. They have always gotten my reimbursement checks to me very quickly (far faster than I would have imagined). The staff there is very kind, they are always asking how my cat is and checking up on us. You really don't see this kind of customer service very often now. Premiums are also very reasonable. It helps so much when you are worried about your pet's health that you can at least know the financial side will be taken care of.
Insurer: Healthy Paws
By: Jeff
So happy that we have pet insurance with Healthy Paws!
Our dog went through a bad case of gastritis. She was at the vet for an X-ray and then we had to go the the ER for more treatment and an overnight stay for 2 nights. She had numerous tests done and had to take many medications. Pet insurance brought our bill down significantly! Super easy to file claims as well. And Healthy Paws followed up with me a few days later to see how my dog was doing. Overall a great experience!
Insurer: Healthy Paws
By: Jenifer
So happy to have Healthy Paws Pet Insurance!!!
Our dog went through a bad case of gastritis. She was at the vet for an X-ray and then we had to go the the ER for more treatment and an overnight stay for 2 nights. She had numerous tests done and had to take many medications. Pet insurance brought our bill down significantly! Super easy to file claims as well. And Healthy Paws followed up with me a few days later to see how my dog was doing. Overall a great experience!
Insurer: Healthy Paws
By: JeniferB
The pet owner experience with Embrace met all my expectations!
My veterinarian recommended Embrace when I adopted my puppy. In the first year, i've submitted 3-claims. Claims were paid out, as outlined in my coverage, without contest or delay. My experience with their customer service staff has been exceptional!
Insurer: Embrace
By: Nancy
Able to afford to give our dog the best care possible
Healthy Paws made the process of our dog's need to get TPLO surgery so much less stressful knowing that financially we were covered - pre and post-op care too. Our beloved furbaby got the best possible care and Healthy Paws gave us that peace of mind to focus on being able to give him that best care without any hesitation due to financial strain. They were so helpful, responsive, and really cared about our pup's full recovery.
Insurer: Healthy Paws
By: Sheena
Easy and consistent, although slow
They may be slow to pay, but they have always paid what is covered by my plan without any back and forth. Super easy process.
Insurer: Pets Best
By: Meridith
Great service and communication
I am very happy with Healthy Paw's pet insurance. It is very easy to submit claims online.The claims review process was way quicker than expected. Thankfully, I didn't need to use them in years, but so glad that I had insurance when my dog had a ccl injury and required surgery.
Insurer: Healthy Paws
By: Joseph