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New customer at Trupanion
I bought pet insurance for my 2 cats last week. I'm a new customer. Kimia Jahangiri was my point of contact at Trupanion. She is extremely professional, knowledge and courteous. Thank you Kimia for having answered all my questions.
Insurer: Trupanion Canada
By: Farnaz A
Easy to use
Easy to use. Liked seeing the price adjustment with benefit.
Insurer: Nationwide
By: Warren
Quick & easy
Quick & easy, when the internet is working properly.
Insurer: Embrace
By: Flo
Easy to submit claim
Easy to submit claim, easy deposit of bill
Insurer: MetLife
By: Karen Mitchoff
Could improve on making policies clear…
Could improve on making policies clear to customers and how they’ll apply to your pets coverage.
Insurer: Spot
By: Anonymous
Easy claim form ,very simple to fill…
Easy claim form ,very simple to fill out, quick and expedite response
Insurer: Spot
By: GARY
Erroneous diagnoses for my claims
My claims form apparently when through some automated reviewing came up with a totally erroneous conclusion. Aspen went in for hemorrhagic gastroenteritis and you came up with 3 diagnoses: diarrhea, motion sickness & uveitis. Where in the world did you come up with those other 2 diagnoses?? there is no mention of either problem in the records. Then you took off $250 for each diagnosis leaving me with a huge deficit to pay. This was not the first time this happened either--once before you did the same thing--making up diagnosis that was not true. A top notch insurance system should not be working so inefficiently Please do a better job
Insurer: Trupanion
By: Mary Jo Parys
The filing of the claim was very easy…
The filing of the claim was very easy to do and we had extremely fast response from Trupanion settling the claim and explaining the amount covered and adjusted.
Insurer: Trupanion
By: Alan
Best Pet Insurance
MetLife is always great, customer service is very helpful and claims are paid out quickly!
Insurer: MetLife
By: Erin McMachen
I’ve been with Embrace since LiLy was a…
I’ve been with Embrace since LiLy was a puppy. She is 12.5 now. And Zeva is 10. I have no complaints with Embrace. Always been very helpful with me.
Insurer: Embrace
By: Joanie Hinds