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I have a dog that survived distemper and have been with pets best ever since. Their claims are easy to file and have a quick return. When I do need to call them, I have naver waited more than 2 min to speak to a real person. The customer service is wonderfully helpful and informative. I hang up with them with a sense of ease and feel like the person i've just spoke with actually cares.

Recently my pet became ill. He was vomiting/diarrhea, weight loss, thrifty coat. We had any and all testing done x-rays, ultrasound, Barium and blood testing. All came up fine. Still ill, so much so that we had to go ahead and do exploratory surgery. Well, weeks and thousands of dollars later and we finally figured out what was ailing our pup...a piece of one of his rubber toys!! It had created a partial obstruction in his intestines!Without Embrace pet insurance, we would have never been able to afford all this testing and surgery. I am a pet groomer and I recommend Embrace to anyone who will listen, especially owners with new puppies.

If I could, I would use Embrace over any personal health care provider I have had. They show genuine concern for my pet and a desire to offer superb service in all areas they cover. I have been delighted with the high quality of involvement and follow through. Embrace does what it says it will do without questions

I like many others wasn't sure if I wanted to purchase pet insurance. I kept asking myself if it was a good investment or should I just start putting away $50 month for the "just in case fund". Lexi was 12 weeks old when she had her first seizure. At 14 weeks she had an MRI to determine what caused the seizure. I'll never forget the call from the vet informing me that Lexi had a severe case of Hydrocephelus and asked that I come in to discuss treatment. The odds of Lexi making her first birthday were slim to none but because of the exceptional care and insurance coverage from Trupanion we have been able to find the right mix of medication while giving Lexi the quality of life she deserves. We celebrated Lexi's first birthday in August! Over the past year Trupanion has never questioned a claim and has responded promptly on each claim submitted. Did I mention that Lexi's medical care has cost over $8,000 in the past year?So if any of you are asking yourself if pet insurance is worth the investment just remember my story. I brought home a healthy 8 week old puppy who passed her first vet check. The $50/month I pay to Trupanion has paid off in so more ways than I could have imagined. Thank you Trupanion, thank you for allowing me to take care of Lexi when she needed me while knowing you were taking care of everything else! I also think it's important to share with everyone that when Lexi's insurance plan was up for renewal this month her premiums only went up by less

I like many others wasn't sure if I wanted to purchase pet insurance. I kept asking myself if it was a good investment or should I just start putting away $50 month for the "just in case fund". Lexi was 12 weeks old when she had her first seizure. At 14 weeks she had an MRI to determine what caused the seizure. I'll never forget the call from the vet informing me that Lexi had a severe case of Hydrocephelus and asked that I come in to discuss treatment. The odds of Lexi making her first birthday were slim to none but because of the exceptional care and insurance coverage from Trupanion we have been able to find the right mix of medication while giving Lexi the quality of life she deserves. We celebrated Lexi's first birthday in August! Over the past year Trupanion has never questioned a claim and has responded promptly on each claim submitted. Did I mention that Lexi's medical care has cost over $8,000 in the past year?So if any of you are asking yourself if pet insurance is worth the investment just remember my story. I brought home a healthy 8 week old puppy who passed her first vet check. The $50/month I pay to Trupanion has paid off in so more ways than I could have imagined. Thank you Trupanion, thank you for allowing me to take care of Lexi when she needed me while knowing you were taking care of everything else! I also think it's important to share with everyone that when Lexi's insurance plan was up for renewal this month her premiums only went up by less

We adopted Shawnee from a rescue organization when she was 4 1/2 years old and recovering from a fractured leg. Her former owner had not kept her on leash when out walking. We decided to get pet insurance for the first time and looked at 2 or 3 plans...ASPCA compared favorably. Two months ago, Shawnee had GDV, or Bloat, and had emergency surgery. We took money out of savings to pay the vet, and it was a blessing to have 80% of that expense reimbursed by our pet insurance. I volunteer with German Shepherd Rescue of NE, and we do discuss pet insurance with our adopters; many don't know it's available.

We are presently had by our second Alaskan Malamute. As with their size these dogs do nothing in a small way. When it comes to Vet bills $2,000 or $3,000 for operations is the norm. There has never been an incident where Best Pets did not stand squarely behind our coverage. Claims were paid promptly and without issue. We have now added a terrier mix to our family and right after the "altering" operation, micro-chipping, and dental work, she was added to our policy. I only wish Best Pets would do human health insurance - they would do so much better than some of the companies in that arena.

The folks in the Claims Customer Service group are thorough, timely and have great follow up.

I have been very pleased with my experience with Embrace. Customer service is great and claims are explained and paid quickly. Great company!

I was excited when I first got this insurance because it made all the sense in the world to me that I have insurance for my dog as well. Since I signed up for the insurance I have had nothing but issues. My first experience with them consisted of an email and a piece of actual mail saying my dog was covered as of 2 different dates, when I called to ask which was correct, I was told the earlier date was (say it was May 27th); When my dog was stung by a bee a couple days after (say May 29th) I paid the bill and sent in the claim in. When I heard back from Embrace they told me they would not cover because she was not actually covered until June 2nd. I told them I had even gone out of my way to call and clearly asked, "So she is covered as on May 27th, right?" When the customer service rep. said yes, I assumed they were giving me the correct information. ThIs is the second year that I have had the insurance and called before her annual check up to make sure that once this visit was paid for, my deductible was met, when I was told yes, I again assumed they were giving me the correct information. 3 months after her annual visit and thinking that her deductible was covered, my dog had to go to the ER at 3am because of vomiting and diarrhea, I again paid for the visit thinking I would be reimburst the $369 for her visit, again the Embrace rep. informed me that my deductible was not met so they were only refunding me $169, due to my $200 deductible, which I had called about and wa