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EMBRACE has consistently without fail or delay, resolved claims expediently, courteously, and fairly. I continue to be amazed and GRATEFUL for each claim reimbursement that we receive. Most recently my elderly dog Buddy tore his cruciate ligament with an invoice of $4694.14 less our 10% co-pay--we received a REFUND of $4,224.73. I hate to think about all the poor dogs who would have to lose their legs, or be put to sleep because their owners couldn't afford this life-saving surgery. I tell my friends that INSURANCE IS ESSENTIAL if you love your animals and worry about the financial responsibilities.I love EMBRACE.

Our Yellow Lab Abby (age 6), has been dealing with chronic anal gland issues for about 18 months now, and thank goodness Embrace is there. We do a lot of traveling, and Abby enjoys coming along with us as well (after all... she is part of the family). Since we never know what could happen along the way, we wanted to make sure that we had some insurance coverage for Abby as well (just for those "Emergency" situations). We are planning a big trip for next year, and want to make sure that Abby is physically ready for that trip as well. We had to return home early on our last outing, as Abby's anal glands became infected once again, and we had to make a trip to an emergency vet on a Sunday. Embrace made that experience a lot easier to take, as we knew that they had Abby's best interest in mind as well. Thankfully, all the emergency vet bills were handled in a timely manner, and we received a reimbursement check within the same month of the Emergency Vet service. Thank you!

Our 6 month old puppy had to have a respiratory/airway surgery prior to being neutered. Embrace was so easy to work with. We were able to have enough time before surgery to obtain a pre-authorization and the claim process was seamless. Embrace takes care of contacting the vet to obtain records, one less thing for the doggy parent to take care of. The reimbursement rate is great! The staff is wonderful both on the phone and via email. They truly care about your pet as well as processing the claim quickly and effiently. Worth every penny...especially for such a special breed as a bulldog!

We just added one of our dogs to this policy about a month ago. We found a lump on our dog and had it removed. Our veterinarian recommended sending it off. Turns out it was a mast cell tumor grade II. Pets Best paid the bill minus the deductible. Our dogs our our kids we want to be able to provide the best care possible and pets bests helps us to do this financially.

I am a brand new customer with a 5 month old puppy.So far i am pleased and have received the 48.00 refund. However I am still waiting on another 102.00 return.

I had a policy with my english bulldog puppy. The breeder offered a tril which waived all waiting periods. I picked the most expensive policy, Secure4 and made some claims in the first month which were clearly stated as covered in the Secure4 policy details. They denied my claims saying that my policy was not in effect, and then I found out they did not setup my policy correctly. I had to call and e-mail SEVERAL times to address the issue, and after 4 months, they finally reviewed and attempted to correct the issue. They promised customer service credits which I never saw, and after the second assessment denied a few claims AGAIN wrongfully. I have already switched to Trupanion they have much better claims process, a sliding (non-changing) deductible, and they guarantee 90% coverage where PetSecure reserves the right to randomly reduce coverage to 50%.

I joined Embrace Pet Insurance last March after I was told Jaxs would need his teeth cleaned. In April Jaxs went to get his teeth cleaned and in a matter of 2 weeks I received a $400 reimubursement from Embrace. Even the vet's office, who "pushes" a competitor was impressed with the level of coverage. I don't ever feel like I'm wasting my money, because Embrace knows my pets and knows me and that's more valuable than anything. After months of research I'm positive it's the one pet insurance that is worth the money. It's nice to go to the vet and be able to do anything it takes to keep my dogs healthy and happy. Not too mention, getting an e-mail from who processed your claim, is priceless. I know the Embrace staff, and we aren't just another claim, we are part of their family. I don't have much extra money, but I'm glad that the extra that I have can cover my pets for the rest of their life.

I didn't hesitate to bring Cauliflower over to the Vet when we discovered she had a gaping hole on her backside, because I knew that I had insurance that would cover a good percentage of the bill. Cauliflower was at the same Emergency vet a couple of years ago, and it was the first experience with ASPCA Pet Insurance. I was satisfied with their decision, and that is why I continued with them. I feel they are fair in their reimbursement policies.

Thank you for your prompt response and concern for Kate. Getting your insurance was one of the wisest things I have ever done.

Our puppy had pancreatitis, which involved several trips to the vet including a Saturday visit to the emergency vet. Embrace processed and quickly sent us reimbursements to cover our credit card bills (after the deductible, of course).