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I've been a client of Embrace for the past two years and I have had no issues with getting my reimbursements in a timely manner. I don't have to call to find out the status of my reimbursements because their claims department keep me up to date. Thank you EMBRACE for all your help and support and for your continued excellent customer service!!!

I need to tell you my story, Maddie our Minature Schnauzer was insured for almost 4 years with VPI. She came down with Vaginitis which would not clear up so our vet did additional lab tests and found out that Maddie had MERSA. VPI refused to change any payments to us other than the Vaginitis even though the diagnosis was changed. I cancelled VPI insurance because of a rather strong disageement.I changed insurance companies to Embrace. I did everything that Embrace requested including giving Embrace all of Maddie's medical records, an orthopedic exam and Maddie was checked by our vet again. Several months later Maddie was diagnosed with MAST CELL CANCER. Our vet bills have sky rocketed and Embrace sent me a check within 15 days or less for approximately $1780.00. I paid a $300.00 deductabe and Embrace sent us a check for 80% of the balance and the bills continue. I fully expect Embrace to continue taking care of Maddie through her illness. Patricia Brown and Maddie

Embrace is the first company I've used that hasn't bent over backwards trying NOT to pay claims. Petsbest denied every single claim I put through. My dog had a yeast infection in his ears when we first got him, prior to getting insurance. When the infection returned 6 months later, they said it was a pre-existing condition. My cat what drinking and urinating alot. The vet checked her out and said she had never seen a healthier 16 yr old cat. Petsbest denied the claim, again saying it was a pre-existing condition. She not only never had the problem before, but, how was it a pre-existing condition WHEN THERE WAS NOTHING WRONG! So far, Embrace has been good.

I have a 3 year old Westie that seems to always get herself in trouble and Pets Best has been there. At 6 mos old she swollen 3 copper pennies and had to be kept over night in the hospital. The bills were unbelievable but Pets Best was right there. This year Britnee gave me a horrible Mothers Day, she swollen a raw hide bone. Once again she spent the night in emergency & pets best respond quite fast. I have recommend Pets Best Insurance to several of Britnee's friends and all are more than pleased.

When I call with a question, the CS staff are always friendly, patient, and knowledgeable. I appreciate the Superior customer service!

After 10 years without claims, insuring two dogs at a time, and not always the same two (they come and go), I finally submitted a claim for $240. After the $100 deductible, I called about the "co-insurance" of 20% ($48.00). What's the deductible for then! I get $92.00. They get $148! I paid about $12,000 in premiums over the ten years, and the only other accident claim I submitted 5 yr. ago (dog broke a tooth trying to chase a squirrel under the fence) they refused to pay b/c it wasn't "on the list of perils". Don't bother with insurance! If you have more than one dog, just self-insure. It will be cheaper in the long run, by a lot! I give them a "2" b/c at least they paid something, but I cancelled the policies, and I will self-insure from here on in.

My cat, Stormy, is generally heathly but getting a little older. She's had some dental and skin problems but nothing dramatic. I am reassured having pet insurance for her - just in case. My other cat, Thunder, died of IBS a couple years ago. It came on rather suddenly and he was sick for several months before he died. If I didn't have ASPCA pet insurance, I would have had to get a second job to pay his vet bills. ASPCA is a respected company and the pet insurance is good quality and priced right. Thanks.

I am a big fan of pet insurance. We have had AKC for both of our dogs for six years. My company offered VPI at a discount so I switched one of our dogs to VPI to try it.In short, from VPI, the amount I spent on insurance would have easily covered my output for the dog bills. Bottom line, AKC has paid nearly every claim with little to no hassle. I am so sorry I switched. I would recommend AKC to everyone.

My cat, Buttercup, was stung by a scorpion, and she had a frightening neurological reaction to it. Her head was twitching, her pupils were big as saucers, and within a short period of time she lost the ability to walk. I rushed her to an emergency clinic (of course, the sting occurred after hours) where the treatment was extremely expensive. It seems that a reaction to a scorpion sting is a very unusual occurrence for a cat, either because most cats are immuned to scorpion venom (as many believe) or because they are usually quick enough to avoid stings (my vet's hypothesis). The emergency clinic vet was concerned that Buttercup's reactions were severe enough that she wouldn't make it through the night without proper treatment, but it was difficult to find anyone with the experience to know how to treat her. Antivenom is apparently not available, at least not for pets. After some searching, a common dog treatment was found and used on Buttercup and she responded to it. It still took her several days to recover enough to be able to walk more than a few steps at a time, but she was fully recovered after a couple of weeks.Needless to say, all of this required a lot of expensive treatment, even after I was able to check Buttercup out of the emergency clinic and take her to my usual vet. She required monitored care for several days. I kept all the receipts from all her treatments and medicines, and I received care notes from the vets who cared for her. Completing the cla

This is my first experience with Embrace and so far it has been exactly what was promised. The claims process has been easy and reimbursement timely. I am very satisfied.