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Pet parents across the U.S. and Canada have left over 207,035 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Fast and easy claim process.. great
Easy and fast claim review. Recieved payment with in a couple weeks. Sure eased the pain of a large vet bill.
Insurer: Nationwide
By: Richard
You All Rock!
All staff I talked to very knowledgeable & helpful & professional! Thnx!
Insurer: Nationwide
By: Mark
Easy Claim Filing and Rapid Payment
Unfortunately, Nitro has had several health problems over the last few months. It would have been very difficult for our family financially if we had not had Nationwide pet insurance. When done electronically (using the pre-filled out claim form on the Pet Insurance website and submitting claim as email attachment), claims filing is simple. Over the last couple of months, claims processing has been much quicker than previously. The only fly in the ointment is that there was a large premium increase this year. If there is a similar increase next year, we will have to reconsider keeping the policy. But at the currently, it has been a good value.
Insurer: Nationwide
By: Mark
Not worth the premium
Had to submit the first couple claims several times before even getting a response. Pretty much everything is rejected. Very little covered. Paying way more in premiums than I am getting back in benefits.
Insurer: Nationwide
By: Paul
I'm so glad I signed up my 2 dogs for insurance
So glad I signed up both dogs for ins. Yes I pay every month a, but when Max gets injured and needs a vet asap I don't worry if I can pay that emergency vet bill because I know Nationwide has me covered.. I could save the monthly premium and put it away for vet bills when needed but we all know that I won't do that. Customer service people are so nice and helpful and you can hear it in their voice that they are smiling. Keep up the great service.
Insurer: Nationwide
By: Robin
THANK YOU FOR MAKING THE WHOLE PROCESS PAIN FREE
Very easy to deal with
Insurer: Nationwide
By: Robert
Called eating cardboard a "pre-existing condition" and did not pay
My dog ate a frozen pizza cardboard, and it got lodged in her small intestine. Took her to ER and was charged a lot of money for all test run, and x-rays. Nationwide didn't pay a penny, said it was a preexisting condition. I called them, wrote them, and after six months of no news and "we'll let you know" and then receiving letters calling it not covered - I was stuck for the entire invoice myself. I was very upset and unhappy with their non-committal attitude, and my dog died a few months later. I know that she needed surgery, it was pay $6000 out of my own pocket or put her down. I can't help but feel Nationwide basically doomed her life. I wouldn't use them for a pet worm.
Insurer: Nationwide
By: Mary
Nationwide is the best to cover your fur baby!
My baby recently got a bacteria virus which cause him to be hospitalized for 2 days and the charges just kept racking up. I called Nationwide to one let them know and how they wanted me to submit. The representative was so nice and kind as I was scared and unsure what the outcome e for my baby was going to be. She assured me not to worry to submit my claims all together as I was paying and they would take it from there. My claims were turned around so quickly without any issues. Anyone who asks me about pet insurance I praise Nationwide!
Insurer: Nationwide
By: Amy
Easy to use
We are new to Nationwide pet insurance, but I have been pleased with service and ease of making claims through the VitusVet app. So far, so good!
Insurer: Nationwide
By: Elisa
Awesome
Claims process super fast, unless you are filing a few claims a month, then it slows down dramatically
Insurer: Nationwide
By: Jena