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STAY AWAY FROM ALL PET INSURANCE
First of all, DO NOT BUY PET INSURANCE. Pure waste of money. Open a savings account and put the premium in it to save up for the "bad times". Used 2 ins companies, first one quietly increased our premium due to "age" with very little communication, burying the notification in a routine annual renewal email. Second company, Figo, paid for little bills (applied to deductible, so almost nothing paid out) as our dog's health declined, then denied an x-ray related claim due to pre-existing condition, heart murmur. X-ray was NOT done to check on her heart, but to determine a NEW coughing issue. Because vet prescribed heart murmur meds, it was deemed pre-existing and denied. Appealed denial, they claim they did not get the email (it was sent, no error message received). Dog's health continued to decline, we sadly had her euthanized. Euthanasia claim denied due to pre-existing condition causing health decline, stating she had heart, tumor and cough issues in 2024. NONE of those were related to any of her 2025 issues. We'll appeal that as well, but I see how the process works now and have very little hope of any reversals. Please, save yourself the hassle and headache and open a savings account, and avoid the pet ins scam.
Insurer: Figo
By: Derek Schmidt
Fantastic
Fantastic! Immediate claim payment. Very pleased.
Insurer: Embrace
By: Steve M
Claims we're reviewed and validated and…
Claims we're reviewed and validated and paid in a matter of a few days. Payment received by direct deposit! I'm a fan!
Insurer: Spot
By: Bob Bailey
Love the company, don't love the price.
Love the company! Just don't love the payments going up so high this year.
Insurer: Embrace
By: Robyn Francey
Great customer care from Aileen
Aileen did a wonderful job walking me through all the details of the policy I would be receiving and answering all of my questions. She was very thorough and provided more than enough information to help me make my decision.
Insurer: Fetch
By: Jenifer Allen
Easy & Convenient
Very easy to sign up for insurance. Website is detailed, so you know what you're getting for what you're spending.
Insurer: Fetch
By: David Clarke
worst customer service
fetch has to have some of the worst customer service out of any company i’ve ever used. i’ve been using them for over 3 years now and everytime there’s a question or anything it is the worst customer service experience.
Insurer: Fetch
By: Jamie Covington
Rebecca was great!!
Rebecca was great! She took the time to walk me through everything. Super friendly and supportive :)
Insurer: Trupanion Canada
By: Danielle
Waste of money
Waste of money. They only offer coverage on emergency care and do not cover any preventative care.
Insurer: Healthy Paws
By: Shorts
Always super awesome friendly…
Always super awesome friendly associates Very accommodating and flexible
Insurer: Embrace
By: Sheryl Siegel